PHOTOS AND VIDEOS (2)
Fix a problem - Cause a problem?
by rikb , 12/16/2013
I have used Lincoln to service my garage door since the early 1980's. I have always had excellent service from them until this October. The cable had come off the drum, they sent a guy who fixed that and then proceeded to squirt lube (grease) onto the drive shaft. He put so much grease on the shaft that it started to drip down on the garage floor in ugly black spots. The outside of the garage door started showing oil spots where the too generous use of spray lube had gone from the inside hinges to stain the outside of the door in multiple areas. I tied to clean this up with kitty litter on the floor and washing the outside of the garage door only to have the outside spots reappear, and more grease dropping on the garage floor. I also did my best to wipe excess grease from the overhead head drive on two occasions, but it kept dripping. Well, of course the grease got tracked in to the wife's carpet leaving black grease marks on a beige carpet. Mama's not happy!! So I called Lincoln. Spoke with Bryan who said he was the owner. I explained the situation and he was absolutely unsympathetic. Instead, he blamed it on my garage door opener?! "those shaft drives are a piece of junk! they are puke! you need to replace it with a new belt drive" blah , blah.I explained that I wasn't asking for him to clean the carpet (my wife got down and scrubbed the spots out herself) but just to clean the excess lube (applied by his technician) up so it wouldn't drop any more on the floor. He said he would have to charge me for the time it took to do that! I object to paying extra to correct a mistake that should not have been made in the first place. I will not use Lincoln for any future needs and will advise my friends to avoid them as well. If you have a problem with them, do not expect Bryan, the owner, to stand behind their work.
Please Go With a Different Company
by NotImpressed , 01/26/2013
My experience is that this is a real looser company, please do yourself a favor and go with a different garage door company. There are so many other garage door companies in the valley that I think you'll have a better experience with than I had with Lincoln Electric Garage Door. If I could leave no stars, I would have.
by Pool guy , 06/22/2012
My garage door came off the track leaving my vehicle trapped in the garage. I called Lincoln Door and they told me they were completely booked for the day and instead of me having to call another company the owner him self came out and got my door put on track and running perfect again! THANK YOU! I'll recommend Lincoln Door to all my friends and family!
There's a few reasons why I keep calling Lincoln
by Steve , 03/01/2012
I've owned a few homes around the valley and recommend Lincoln. As a family business, they really do care about their customers. They are very responsive, know what they are doing, and their prices are competitive.
Incompetent and Indifferent
by jaf , 03/04/2011
I called and scheduled installation of a garage door via this company. They indicated that they would have a technician call with estimated time of arrival between 7 and 9 AM. At 9:30 AM, and with no contact from them, I called. The gentleman that answered the phone was rude, but did have my original salesman call back. I was then told that they would call me between 10 and 12. At 12, when I called back...they told me it would be between 12 and 2. They were indifferent regarding the waste of my time.....was not appreciated. This is not the type of business that I would recommend.
My name is ayesha byers and i just graduated with a facility maintenance certifcate
by Grandma friend , 10/04/2010
I like your wb page and i am very interested and being apart of your organization. I am seeking a job in lincoln electric i have a resume please contact me at 216-421-2706 and have a bleesed day.
by Elmo Keys , 09/01/2010
I had a metal insulated door installed by Lincoln. Not only was the installation good and clean, but it was done in half the estimated time. The invoice actually came at a lower price than quoted. I think this is an excellant company to trust, especially during these tough times. This is the 3rd time using this company. I will continue to promote these guys.
by Vickie , 03/04/2010
I have actually been a customer since 1999... when I bought a garage door and opener...but I recently had problems with the door not opening...I called and they asked me if it would not respond by the remote control or the push button by the back door...it was the remote... I took it to their location... avoiding a service call... and I can't tell u how helpful they were...it was the battery(duh)...which the owner himself gave me for free...and his only request was... tell a friend
by rick , 03/04/2010
I called lincoln door to make an appointment on my garage door (would not open) and they said they would be to my house within the hour, i was pleased to see one of their techs show up within the hour, thank you lincoln door. sincerely,rick ruiz
Excellent customer service
by jks , 02/10/2010
One of the few companies in the area that will sell parts to consumers.They saved me what could have been a $500.00 repair bill.Took my motors to them and they tested them.It was a minor problem that was easily fixed.This is a honest company that will get my business from now on.Thank you Jonathan for your expertise and knowledge.I will recommend this company to all my neighbors.