BEYOND HORRIABLE!!!! by
Lighthouse-cove property management is the worst company out there! I should have know when I first looked at the place! The house was trashed, syringes in the garage, trash behind a shed, etc. They never completed maintenance on time or even ever. After 4 days of being there the septic tank backed up from them not properly caring for it, and we had to be homeless for almost 2 months! It was there fault but they insisted that our insurance company had to pay for somewhere to stay although it was not our fault! anyways the year we where there it was nothing but problem after problems. I would not wish my worst enemy to rent with them they are that bad. People just please where ever you rent please please save receipts and take pictures because when it comes to deposit time they will try to take every penny saying all this stuff was damaged etc.
Very attentive to needs of their tenants by
Anything that needed to be repaired or serviced was completed within 24-48 hours. I was a tenant for 2 1/2 years. My deposit was refunded back to me within 5 days upon my vacancy. I would highly recommend them to anyone.
I give 1 star cause the owner was the nicest person in the world showing the place. I'd like to see a response to this and what their excuses are. Had a couple small issues with the lease, they refused to make any changes, as it was a condo and the hoa cleans chimneys not the tenants. Added an extra $50 processing fee, which we were never informed of. Got the keys on a Friday at 4pm since they were closed weekends. Took them a half hour to make our keys cause they kept failing, get up to the condo and they don't work. It was after 5 and hey we're closed. My brother had to shimmy up the back porch to an unlocked slider and got us in. Immediately upon entry the house stunk of marijuana. Carpets weren't cleaned, outlets not fixed. Called to complain about things not being fixed and horrible smells, my "case" was passed on to Jonathan. He was rude, tries to talk over you. You have to tell him to shut up just to talk. My daughter slept in the living room because the Smell was So bad. These people only care about the home owners and care nothing about the renters. We were only in our lease for one week. They gave us the option of breaking it. They obviously didn't wanna take the time or money to fix anything. They told me they went off the word of the owner the ace was clean. Nobody in that company is on the same page. We're out roughly $300 and two moves for that week of hell with lighthouse. On top of that when we went to turn in our keys that didn't work, the owner of the company was out of her office and had no choice but to help us, no apologies or anything. She was nowhere near the person she was showing us the place.
Don't waste your time! by
Angela C -
I DONT recommend going here. We we're promised to have the place we rented cleaned and to have bad outlets in home fixed as well as the bad cigaret smell in the bedroom taken care of prior to moving in. (all in witch was in our 16month olds room) Once we moved in, (2 weeks later) nothing had been done ! Carpets we're never cleaned, house was still dirty, outlets still hanging partly out of wall. We found a half dollar size fish hook in the carpet of our daughters room. Worst part was, everyone we called or talked to was rude and acted like we were being un reasonable about having things taken care of . Don't waste your time with them, they are great in the beginning , but once you sign the lease paper work the attitudes all change!
owner of condo property by
Company is VERY RESPONSIVE to my questions and/or concerns. I can't imagine them not doing the same for my tenants!! I would highly recommend Lighthouse-Cove Property Management.
this was the best experiance of my life by
they practically gave me a house
Worst Company EVER!!! by
Screw Lighthouse -
They are horrible to deal with on every level. The secretary has an attitude every time we had to deal with them. It seemed like we were dealing with a Debt collector, not a property management company. The house we moved into had a lot of things to fix and they promised it would all be taken care of. Our lease is now up and only a few things got completed, We have been paying full rent and dealing with the disrespectful employees the entire time. The house is dangerous to live in due to rotten steps, unsecured hand railings and holes in the deck. They also advertised a working wood stove in the cost of rent and sure enough...the fireplace "doesnt work" and they wont fix it. so our electricity bill was always high. i could write another 1000 characters about how bad this comany is but i doubt they will change anything. Im friends with Bill Wixey of Q13 news and he has heard enough to officially start a news segment on poor property management companies.
Excellent service for an out of town owner by
Larry Wadford -
Lighthouse-cove is a great company for an out of state owner to have as a property management team. I am able to get a response from the property managers via email very quickly. As an out of state property owner, I trust the management team there to run my properties just as if they are their own. No company is perfect but I feel the attention that I need and the balance between owner and renter is kept very neutral. I have had to evict a few tenants that I personally put into my units, but I have never had to get rid of any of the clients that have rented through this company. Actually, Lighthouse-cove helped me evict one of the tenants for me, with no extra cost and I was able to recover all of the back rent. Now that is service!!!Thank you Lighthouse-cove for being the guiding light that has made my properties profitable.
Attention to Detail by
This is my fourth property manager in 15 years for the same properties. Three prior managers all failed to notice that there were no smoke detectors in the bedrooms. I love the attention to detail. I had a list of previously neglected repairs that was quoted and repaired very quickly. I also find the electronic deposits and owner portal for retrieving statements very efficient. I couldn't be happier.
I have been renting from you for nearly 2 years now and wanted to let you know I appreciate the way Lighthouse manages it's properties...makes me not want to buy a home again! I have never been bothered by a homeowner and the maintenance requests have always been answered promptly.
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