Honest, reliable service by
LC resident -
My SUV was making a "thumping" noise from the rear wheels and I made an appointment with Les Schwab on Thain (they were the only ones that said they could see me right away). After two different attempts to fix the issue the tech was unable to diagnose it correctly. I ended up taking it to the Les Schwab on Main St. and they figured out it was a bent axle and quoted me 527.00 on top of the 600+ I had already paid. I spoke to the manager and he suggested I call the manager at the original store- Randy.I talked to Randy and he explained that it should have been diagnosed and he would buy the axle and fix it for free.I'm giving them five stars because he could have gave me an excuse as to why it wasn't covered and why they weren't liable, but, he didn't. He realized his technician did not properly diagnose the problem and sided with the customer and made it right.All businesses make mistakes from time to time, but, the ones that will be around for decades to come are the ones that admit it, and make it right. Now of course, I will buying my tires from Les Schwab on Thain, because honesty and integrity mean more to me than most anything else.
View all reviews for Lewiston-Orchards Les Schwab Tire Center