Laptop Xchange

We Pay Cash For Laptops

DexKnows Rating: 3.0 stars (7)

(702) 878-8500

3823 Spring Mountain Rd
Las Vegas, NV 89102

OPEN NOW

Thursday (show)

Monday: 10:00am - 6:00pm

Tuesday: 10:00am - 6:00pm

Wednesday: 10:00am - 6:00pm

Thursday: 10:00am - 6:00pm

Friday: 10:00am - 6:00pm

Saturday: 11:00am - 5:00pm

Sunday: 11:00am - 4:00pm (hide)

36.126328 -115.19055
http://www.dexknows.com/business_profiles/laptop_xchange-b917642

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Hours:
MON 10:00am - 6:00pm TUE 10:00am - 6:00pm WED 10:00am - 6:00pm THURS 10:00am - 6:00pm FRI 10:00am - 6:00pm SAT 11:00am - 5:00pm SUN 11:00am - 4:00pm
Description: LaptopXchange is the premier retailer of quality used, off-lease and factory refurbished laptop computers. The first LaptopXchange opened in 2001 and was committed to providing each customer with superior service. From a large inventory, to the best laptop repair center in town, we're focused on insuring consumers receive the best shopping experience and the highest quality products.

We carry a wide selection of popular brands including Compaq, Dell, Gateway, Hewlett Packard, IBM and Toshiba. From Pentiums to Core Duo's, we combine the best selection of products with unrivaled services and extremely competitive prices.

Our services include:

  • High quality used, off-lease and factory refurbished laptops
  • Extremely competitive prices on products and services
  • Power jack and screen repair
  • Hard drive and CD-ROM drive replacement
  • Virus and spyware removal

    All our products are thoroughly tested, audited and individually packaged. To protect your investment, we warranty our products for 90 days and offer 1 and 3 year extended warranties.

    We look forward to fulfilling all of your laptop needs!
  • Minority/Female Owned: Locally Owned
    Brands: Compaq, Dell, Gateway, HP, Sony, Toshiba, IBM
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    Best customer service with Nate on Christmas Eve!!

    by Tina , 12/28/2011

    My family and I had a wonderful shopping experience at the laptop Xchange with Nate.He is an excellent sales person.Nate was very polite and knowledgable about the laptop and accessories that we needed.I highly reccomend anyone needing a cumputer or other electronic devices to shop here.Thanks again,Nate!

    VERY DISSATISFIED

    by DAVE COX , 08/20/2011

    This is the first time I have ever written a complaint on any company. I had the screen replaced on a common model Dell laptop. They took twice as long as I was told it would take and then replaced it with a low value replacement part that is very difficult to see clearly from almost any point of view. They were not the least expensive buy a great deal. I do not have time to help them learn their trade and recommend you not waste your time and money.

    Been a Custormer for years

    by Mark , 02/09/2011

    Dont believe everything you read. I have bought three laptops from them and they all have worked perfectly. I recently purchased my third laptop from them and a week later it had a computer virus that I got from the internet. Even though software is not covered under their warranty, they installed a brand new copy of Windows for no charge. Great Store, Great Staff!!!

    Laptop XChange -- some good, some bad

    by joannabenz , 05/10/2010

    There are several of these stores in the Las Vegas area, and I was very happy with the service at the Laptop XChange store on Spring Mountain. They replaced a keycap for me quickly and without incident. I was very unhappy with the service I received at the Sunset store, near the Galleria Mall in Henderson. They accidentally destroyed my laptop hinge, which is a $200 repair, and they are refusing to make it right -- saying there must have been a manufacturer defect !!!

    The place needs to burn down.

    by Dave , 07/27/2009

    They do what they say they'll do, fixing the laptops and whatnot. Their customer service however is terrible. The store manager (who is NEVER in and I mean NEVER, not to mention the associates "don't know when he'll be in next") is the only one who can make final decisions on things like sellbacks, therefore you have to wait a month and a half calling randomly just to find him. Plus they say repairs take 2-3 days, but on day eight when you call and they say "when it's done, it's done. We'll call you" don't be surprised. The associates care about nothing but their commission, and it's apparent in the way they try to upsell EVERYTHING. I bought a laptop from their shelf and it died nine months later. The store just needs to burn down, it's that simple.

    Diablo

    by diablo , 04/10/2009

    I was really satisfied with their service, my laptop was fixed the same day for a very cheap price, I also bought a laptop for my young daughter for $200.00 and its been working just fine.I have been recomending them to everyone I know because I was really satisfied with their performance and they have some really cheap prices on laptops.

    Customer Service Terrible

    by Mister AC , 08/19/2008

    My experience with this business was incredibly frustrating. Their answer to an ETA on repairs was "when it's done, it's done, we'll call you" on multiple occasions of calling for status.######I attempted to pick up completed laptop on a Saturday afternoon, just prior to closing. I called 20 min before closing time, letting them know I'd be there just before close. I arrived after 40min city drive 5 min before their closing time, they'd already closed. With my one year old in my arms, and cash in hand to pay for repair, they refused to let me in to pick up and pay. This example of horrible service is exactly why businesses fail, and lose customers for good. I would refer people from them to other businesses, as I'd hate for anyone I know to have to deal with the exasperation and frustration I dealt with.

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