Jerry's Floor Store offers high-quality carpet and hardwood flooring at affordable prices. Located in Minneapolis, Minn., come to Jerry's for a wide selection of flooring. Are you looking to install hardwood flooring in your home or business? Would a new carpet brighten up your room? You can choose from many different styles and types of flooring from Jerry's Floor Store! We have been serving satisfied customers with all of their flooring needs for over 35 years. We are proud to be your one stop shop for all of your interior surfacing needs. Jerry's Floor Store can serve you from one of our four convenient locations. We specialize in the following: • Carpets and rugs • Laminates • Hardwood • Ceramic We can help you with your job no matter how big or how small. We strive to provide our customers with the best service, high quality products at competitive pricing. For all of your flooring needs, come to the experts at Jerry's Floor Store! With four locations to serve you, we're always convenient. Call us today!
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

01/23/2017

Terrible experience

It went terrible. We made selections for every little component of our new home, and had ZERO issues, except for every area Jerry's was in charge of.

Flooring - this was the least problematic category we experienced, although still had issues. We had to have them come back and re-stretch the carpet, since there were creases everywhere. They also forgot to put a tile area by our lower level door, so they had to come back and add this. The tile installed was different than our selection, but we left it since it wasn't too bad.

Countertops - We made our selection months before installation, then 2 days prior to installation we were told we had to drive 2 hours away to choose something different. When we went to choose, there were no options in our "price category". We finally spent the extra money and chose a new one.

Backsplash - this still hasn't been fixed, nor do they have any intention to fix... When installing backsplash, professionals are supposed to use a 'silicone' between the cabinets/countertops and the backsplash. Installers decided to use grout instead, and now is cracked in every spot. We have cracks running across the entire backsplash and looks terrible.

SHOWER - We spent $10k to upgrade our shower, to a walk-in, all-tile shower. The accent tiles were not originally installed, so instead of redoing properly, they just cut it out and added after-the-fact. After adding, they still did incorrectly and had to cut it out again and re-add. This created unevenness, and the accent tile began to crack.

The main tile (not accent tile) was also not consistent, meaning different patterns all over the place. They cracked the tile pieces surrounding the shower head and valve. The tiles at the top of shower are uneven, and they attempted to cover this up with a lot of grout. There is also grout running along all the edges, and is uneven. All experts have told us, grout should never be used for the edges. The floor tile are all uneven and doesn't have a consistent pattern. Lastly, the entire pattern is incredibly uneven. If you measure from one side where the accent tile begins, it's over a half inch difference on the other side.

They did offer to replace the accent tile, but still refuse to correct anything else. After having 5 different tile experts review the job, they've all confirmed how poor of a job was done. Needless to say, arbitration begins this week.

I urge anyone looking for a professional job to be executed, look elsewhere than Jerry's Floor Store. Not only all the issues mentioned above, but they've been incredibly rude throughout the entire process (now spanning over 8 months). They truly do not care if their work was done poorly. It's only about money to them, which is why they refuse to correct the work.

More Business Info

The more floor store.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Services/Products
Commercial Services Countertops Remnants Residential Services
Brands
WiltonShawKarastanGalaxyMohawkDuPont
Payment method
discover, visa, check, amex, mastercard
Social Links
Categories
Carpet & Rug Dealers, Automobile Parts & Supplies, Building Contractors, Counter Tops, Floor Materials, Flooring Contractors, Flooring Installation Equipment & Supplies, General Contractors, Raised Floors