Business Overview > Reviews

Hope Mills Urgent Care & Medical Clinic

Urgent care

http://www.hopemillsurgentcare.com

(910) 429-0647

3758 S Main St
Hope Mills, NC 28348

34.970724 -78.9455883
http://www.dexknows.com/business_profiles/hope_mills_urgent_care_and_medical_clinic-b33545

DexKnows Rating: 2 stars (6 Ratings and Reviews)

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GIRanger1's Reviews

1 Very Poor Customer Serv ice by GIRanger1 - 04/26/2011

This clinic offers very poor customer service. The front desk personnel are rude, indifferent and unconcerned about their patients needs. They have taped obnoxious handmade signs telling patients what they can't do all over the front glass area where the patient has to deal with the office people. They have given me a hard time every time I have been in to see the doctor.

Reviews of Hope Mills Urgent Care & Medical Clinic

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1 Awful, horribly administered place by Liz A. - 04/24/2014

My experience was initially not bad. The PA who saw me was great, the nursing staff didn't communicate with each other or the PA very well, but that's as may be. The doctor tried to up-sell me on clinical services completely unrelated to the problem I was having and was very patronizing, condescending, and more than a little insulting. At the end of the visit, I asked for my total, paid it and left. 4 months later, I got a bill in the mail for an additional charge. I called the clinic 6 times to try to get an explanation for the charge, I left my cell phone number as I work full time and my business hours are the same as their business hours. I got two calls back to my home phone. I called a 7th time and threatened to get a lawyer involved and low and behold, they called my cell phone! I was told sometimes charges from a visit aren't added to the bill until the chart is updated and sometimes it takes a while (4 months? Really?), but she made an adjustment to the bill and said I owed less. I got off work early a few days later, went in to pay the bill and was told it was an amount MORE than the original amount I'd gotten through the mail. **** it, I thought, I'm so over this ********! And I paid it. But I will never, EVER go back to this place again and I wholeheartedly suggest anyone even considering it consider another option. ANY other option.

1 BEWARE OF THIS PLACE by SUSIEQ - 02/18/2014

I GIVE THIS CLINIC A NEGATIVE STAR. THIS PLACE IS UNBELIEVABLE. SOME STAFF WAS RUDE. THE DOCTOR WAS VERY RUDE AND DISRESPECTFUL. HE TALKED TO ME LIKE I WAS STUPID! HE DID NOT EXPLAIN ANYTHING TO ME AT ALL. I LEFT THERE JUST AS PUZZLED ABOUT MY ISSUES AS I WAS WHEN I WENT IN. THE THING THAT REALLY GOT MY ATTENTION WAS HOW THEY STORE THEIR MEDICAL RECORDS. I HAD TO GET BLOOD DRAWN FOR LAB WORK. I WAS TOLD TO GO INTO A ROOM AND HAVE A SEAT AND SOMEONE WOULD BE WITH ME SHORTLY. THE ROOM I WAS SENT TO WAS THE ROOM IN WHICH THEY STORE THEIR MEDICAL RECORDS. IF I WAS A DISHONEST PERSON, I COULD HAVE GRABBED ANY FILE I WANTED AND READ IT. I COULD HAVE EVEN STUCK IT IN MY PURSE AND TOOK IT HOME WITH ME. MEDICAL RECORDS ARE SUPPOSE TO BE CONFIDENTIAL. THEY CANT BE IF THEY ARE THAT EASY TO ACCESS.THE CLINIC LOOKED DIRTY. THEY DID NOT EVEN HAVE SOAP IN THE BATHROOM. THE TRIAGE NURSE GAVE ME AN XRAY, AND WAS TALKING ON HER PHONE THE ENTIRE TIME. VERY UNPROFFESIONAL. TODAY WAS MY FIRST VISIT HERE. IT WILL ALSO BE MY LAST. I WILL NEVER GO THERE AGAIN!!

1 Awful! by Should've known better - 01/09/2013

Terrible place! Rude and inconsiderate from the front desk to the nurse to Dr Okons. Dr Okons was rude, conceded and and unhelpful. Tried pushing drugs on my wife and then had an attitude when she asked what they were and why he was giving them. AVOID AT COSTS!

1 Very Poor Customer Serv ice by GIRanger1 - 04/26/2011

This clinic offers very poor customer service. The front desk personnel are rude, indifferent and unconcerned about their patients needs. They have taped obnoxious handmade signs telling patients what they can't do all over the front glass area where the patient has to deal with the office people. They have given me a hard time every time I have been in to see the doctor.

1 Minister by mcmillan - 09/24/2009

can never reach them on the phone and they don't even have an email address.....i can never reach them on the phone to talk to them....why is this....

4 serving the millitary family by evolved - 08/29/2009

Doctor Okons is just like the movie doctors he just dosent perscribe pills for what alies you he tries to be part of your extended family and provide wht you need even if it's a scoldein