by Mary C , 05/15/2014
We contracted Homeplace Furnace to come out and clean our duct work about two years ago. From the quality service, professional technicians and courtesy to our home that was shown, we decided to contract them again. This time, they installed a new furnace and a/c unit. Once again, they were professional, timely, and did a great job! Homeplace is a company that i would happily recommend to friends and family
Service good-- office-customer service very poor
by unhapye , 12/15/2014
This was our first experience with this company and the workers that showed up did a good job but the office support staff rate a minus (-) When the work order was initiated nothing was stated in reference to method of payment. And after the fact there was a 5% charge for credit card use, had we known there would have been a check on site but nothing was said until the job was completed. (This was a gift to the family).When I called the office, Mike said they do not state office procedure on the phone. I could write a check for the full amount and they would reverse it from our credit card once the check of received. The amount he told me was the amount that included the 5%. I understand that some will say they will pay and not but this could have been handled in a different manner if customers really matter to the company.