Highway 30 Veterinary Clinic

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OPEN NOW - Closes at 5:30pm

I have been taking my female dog "sugar" to this vet clinic for as long as I can remember. my dog isn't the "dog friendly" type. she's mix pit-bull and something else, were not exactly sure. she's a rescue dog that no one wanted so we took her in when she was 6 mos old and have happily had her for 8 yrs. its hard to take her to most vet clinics bc of this. they are patient with her and work her in every time she needs to make an appt. there is hardly any wait when dropping off and picking up, maybe 5 mins or so. prices are reasonable and has a family type atmosphere. couldn't ask for a better vet clinic and will continue taking her here.

I have worked in the Veterinary industry for 8 years before moving to College Station. Including working at 2 doctor practices up to managing a 30 doctor specialty practices. This is the worst practice that I have ever been to or worked for. The main doctor, Dr. Lackey, seems ill-prepared for his appointments and when delivering test results he seems to not refer back to his appointment notes and therefore makes assumptions about the pets’ situation which require reminding him during the conversation. He also agreed to continue a previously prescribed medication but when refills come around he declines them without informing the client and had to again be reminded the reason my pet was on the medication and at that time he approved the medication . Altogether not a good veterinarian, in my opinion.

Recently there has been a new veterinarian, Dr. Hilburn, who seemed to be more prepared during appointments. We decided to start seeing her before we left this vet all together. Initially, she seemed great however, during our last appointment she decided to switch our pet’s diet and at the conclusion of the appointment she stated that she would email the specific diet to us later that day and asked me to write down my email address. That email never came even after a week.

I decided to give the doctor the benefit of the doubt due to the holidays and called to check the delay. They stated the doctor wasn’t in so they could take a message and attempt to contact her and confirmed my email address which was incorrect in the computer which later I find out is what she used rather than the email address she asked me to write down. Later in the day, I received an email from the clinic stating the attached was the image was the food that the doctor wanted me to switch too. Unfortunately, there was not image attached. I called the clinic to see if they could verbally tell me the food, and I was told that there was never an image attached. The receptionist/technician informed me that in my record it stated that I was to put my pet on Royal Canin Digestive Comfort but she will still confirm with the vet but I might not hear back until the doctor was in (when we had an appointment). When doing research to find the food I find out the food is only offered in Canada, and I called the clinic to let them know and they again stated that they would leave another message for the doctor.

At this point, along with other situations in the past I start discussing with the receptionist my concerns about communication and medical treatment with regards to my pet. I was polite and respectful and understanding since I have been in their position in the past. I just wanted to express my concerns rather than switching vets without trying to figure out the disconnect. The next day at work I receive 5 phone calls from the vet and final a voicemail stating that my appointment the next morning is cancelled and I can call tomorrow to find out why. I call the clinic to see if the doctor was still in and to let them know that I would like copies of my medical records. The doctor was not in but the receptionist stated that I could come and pick up my records any time. I picked my records up that evening since I had scheduled another appointment with a different vet the next day and found a letter firing me as a client. This was not a problem since I was planning on firing them but I still don’t have the medical information to help my pet and now have to start all over again at another vet. This is why I feel this is the worst vet I have ever been too.

I was very impressed by the overall experience that I got when I brought my two dogs in for routine vacinations. The clinic had a fresh clean smell and I was offered something to drink. My dogs tend to get rowdy when I take them to the vet and the staff never complains. Infact, most of the time the receptionist calls them by name when we first come into the clinic. Dr. Lackey is a nice person and I always feel comfortable with everything he recommends.