Hertz

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CLOSED NOW - Opens at 7:30am

This place doesn't even deserve one star. When I called to reserve the car, I was placed on hold on the phone for 40 minutes before they hung up on me. When I called back they said, "oh, sorry about that." The absolute worst customer service I have ever experienced with literally every aspect of renting a car. I would not recommend this place to a friend or enemy. I should have known what the expect when I pulled up and another customer is outside screaming swear words at the top of her lungs. The whole office was completely unorganized, it smelled, and one of the computers "did not work." So, there was a line of customers waiting to be helped with only one working computer. Now, I'm used to waiting. In fact, I expected a wait; however, after an hour of waiting with no assistance my patience had drawn thin. The one women refused to make eye contact with me and the other one told me that they did not have a car for me regardless of the fact that I had reserved a car and even called to ensure there was a car for me to pick up. I asked why there wasn't a car when I had reserved one and told them I could not take another day off of work just because they did not have a car for me. The women (who refused to make eye contact) then said while staring at a blank piece of paper, "uhh, I'll be right back" and just walked out of the office. When I was finally given a car (that seemed to just appear out of thin air) it had less than a quarter tank of gas, it was completed scratched and bent up, it drove like it was going to break down, and was three months late and about 7 thousand miles past its oil change. I would rather be stranded at home than ever use this place ever again. WORST RENTAL PLACE EVER! DO NOT USE EVEN IF YOUR LIFE DEPENDS ON IT!