Henderson Libraries seeks to cultivate a literate community by providing every citizen free access to books and information resources, as well as state of the art technology that supports work, school and recreational activities.
As trustees, administration, and staff of Henderson Libraries, we endeavor to accomplish the library district’s mission through our commitment to each of these essential and equally important core values.
We place the highest priority on customer service to our patrons and treat every request as being of equal value. When we consider enhancements to traditional services, and implementation of new and innovative services, we first acknowledge our patrons' information needs. We will proactively develop new services to meet changing reading and information needs in our community.
We treat all our patrons and each of our staff team members as valued individuals and in return expect the same from our patrons during all our service delivery interactions.
We seek to ensure access to information for people of all ages, abilities, and means. Our service outlet approach seeks to place library services in convenient, accessible locations.
We protect our patron’s freedom to read and view all library information. We have adopted and support the American Library Association’s Library Bill of Rights.
We safeguard our patron’s right to request and obtain information in confidence. The information we collect during transactions is kept in the strictest confidence and is used only to provide and improve library services.
We provide basic library services free of charge.
We inform our community about library services through a variety of channels. Our promotion efforts seek to encourage a love of reading and lifelong learning. An informed community is a participating community.
We endeavor to deliver the highest quality services possible. We strive to provide friendly, approachable, knowledgeable and expert staff.
We follow the ethical standards and policies which have been adopted by the Henderson District Public Libraries’ Board of Trustees.
We recognize that we have been entrusted by our community with managing library resources contributed through taxes and donations. We hold ourselves accountable for the efficient and effective use of all resources—people, time, assets, and funds. We work with our patrons to instill responsible borrowing practices.
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