Horrible first impression by
New Neighbor -
We are set to close this Thursday but may not just because of this management company. Called about a workorder out on our condo we are purchasing and they knew "nothing about it". Then they said it hadn't even been approved even tho they have taken the door frame apart with winter coming and don't care either. When I said we may not close they responded with I need to take that up with our realtors and sellers. Hmmm. I wonder how they would like a brand new orange and green door installed instead in the complex. They don't know who they are messing with. If they don't want to be a good management team and offer good customer service they need to get out of the business.
Sucks! This company taking money from your credit card without permission. by
My renters ask Roto-Rooter company to fix the problem and plumber "busted" pipe (Imposible) Company charget my CC without my permission. Hate them! Now I'm fiting to get my money back....long story
Excellent customer service by
Mary Price -
Looking at the other reviews, I am wondering if we are talking about the same Hammersmith. I called today about a problem with a townhome in Quail Crossing, Longmont. Spoke to Cindy Copher. She was friendly, professional pro-active. She followed up with renter, and scheduled a repair...all within a few hours. Then she notified me of the outcome. Worth 5 stars at this point.
Lazy and clueless employees by
GOOD LUCK finding out WHO runs this place. Backwards,lazy incompetent employees. They have HIGH HOA fees--still no complaints because my lawn is taken care of and they repair the common areas I share with my neighbors . However, when it comes to a response good luck with that. 2 years ago, they were repairing concrete by everyone's garage,& workers hit a main water line. There was flooding and destruction throughout my home, My bedroom, bathroom was a complete disaster. My neighbor was also affected. They did get a contractor in to repair and replace all the damage a.s.a.p. Was a 3 month process. I thought it was all done. WRONG! I receive notification that they are "checking the water lines"more maintenance etc . They need access to your water line ( basically, checking inside your unit) that's all well and great. When they made this mistake in the first place years ago, they completely sealed up the wall where the water main is and so they would have to cut open and repair the wall again. They requested access to do this AGAIN. I repeated myself at least 5 times ,to management, to the contractors, to everyone trying to do this again. I had to call up to the "management'' with no response! yet they kept sending the contractors out to "check the water lines because they want to make sure no to repeat the mistake they made years ago when workers hit the water main and cause flooding and damage to some units ''(sound familiar?) I refused to let them in my house and they FINALLY got that I was the original reason they wanted to check the water line..( Duh). My most recent gripe, the fact of the matter that I wanted to rent the clubhouse for a private party. I read on the website (which is outdated and incorrect) that you need certain amounts for rental, damage etc. I contacted these idiots WEEKS in advance to my date requested.Didn't respond to me till a week away the request date. ( tates on website, management must be cleared, money received no later than 7 days before event etc )Now how is that adhering to your OWN polices and procedures when on that day, you tell me you've received my money (the incorrect amount) &they don't have the date in which I was asking for in their system? Then they turn around and tell me that they did receive my checks , but sent them back, because I made them out for the incorrect amount ( I got from their website,again incorrect ) . Pain in the rear. Then they tell me regarding my deposit there are strict rules about using the facility. I understand, you can't trash the place, destroy property etc etc. I was told ( and understood) the woman NOREEN KELLY , told me I had SEVERAL days to return the clubhouse key-because the entire month of June and the entire month of July there were NO OTHER PARTIES or reservations, and there was no such hurry to return the key to them. I absolutely don't need to keep the key to the clubhouse. I had my party on a Saturday night. Now, according to the rules I read on the website, and the contract I signed in person with NOREEN KELLY, I was understanding, I CAN NOT stay longer than 10 pm on Saturday , the day I am renting the clubhouse. I also understood I was responsible for cleaning and leaving the clubhouse in the condition I found it in: clean. I also understood, I was able to return the key MONDAY as to return it in person to someone -as they are not in their office SUNDAY. PLEASE WHAT A JOKE> I return to clean the clubhouse ( paper plates and left over drinks) What a shock the place was already cleaned! Trash taken out already. I call NOREEN KELLY, and I need to return the key IMMEDIATELY and she doesn't know who cleaned the clubhouse but I needed to return the key and have it cleaned by 10 pm the day I rented it! Talk about a bunch of Horse s**t. I WILL NEVER EVER rent their clubhouse and I recommend anyone who owns or attempts to purchase a property using their HOA be well aware of the bogus management they are --Caution before you do anything with them.
Buyers Beware by
Associations Beware -
If you are checking online to see if Hammersmith is a good buy, don't rely on the BBB's rating. They must have found a way to dupe the system. You won't find integrity with Hammersmith, but incompetence abounds. They pretend to be top in the industry, but customer service is not their strong suit, not with the members or the Boards they serve. They will bend over backwards with words of wisdom to get you to sign on, then when you give them notice to move on (and you will...) then they will stop at nothing to provide you with hell before you leave. Associations beware!
Think twice before working with them by
Unhappy Customer -
Company has no knowledge of what "management" is when it is something more than cutting grass. I had an electrical problem that can be taken care of only by management. In 3 days I spoke to 5 different client service people. I was transfered to the manager's extention but his mail box is full. I asked client service reps to give him a message but never heard from him. I feel ignored. For 4 days my elderly parents have no A/C and their oxygen machine is not working because so called "management" unable to figure out how to call their electrician. I left a message on superviser's line and will see how long will take for her to call me back.
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