5 YEAR Customer NO More!
by Tacoma Consumer , 07/04/2014
For the past 5 years I have used Guardian for both Commercial work and Personal. In general I thought they seemed to be competent but lack customer service skills. The desk staff has seemed rude at times- even condescending. Because they seemed competent and honest, I have continued to use Guardian. That opinion has changed. This week they worked on a 28 year old car door lock for me. I brought the lock in to the store myself. They told me the repair would range from $25-45 and take a few hours. 3 days later they handed me a bill for $80 and no explanation. In addition I had to make a couple of extra trips back to Guardian for them to figure out they hadn't completed the job. I told the person that I had been quoted a range that was half the bill. The guy flatly told me what the bill was and ended the conversation. So, Guardian received their payment in full (they only completed the fix at 80% yet charged 200%). I informed the guy that he lost a 5 yr customer over $40. He just shrugged his shoulders. So, if you value your time, your money, and/ or your locks, you might want to keep shopping for another locksmith. Good luck there are competent and fair businesses out there.
Good old fashioned customer service
by Richard , 07/30/2011
Wouldn't do business anywhere else! The staff is friendly, knowledgeable and willing to take the time we need to make the right purchase.
by April , 06/29/2009
I had Guardian install a new knob and deadbolt and rekey a lock to match and they did a wonderful job. The technician was very nice, arrived timely and addressed all my concerns. They were also able to come out the same day I called. I would and have recommended them.
KNOWLEDGEABLE LOCKSMITH FAST DEPENDABLE SERVICE !!!
by WAM , 06/22/2009
I've used several Tacoma area locksmiths in my management association with a local Mall retailer over the years. Thatbeing said I will not use anyone but Guardian Security Group now, and in the future. Guardian is staffed by a very Knowledgeable staff who have helped save time and money in helping me come in at budget while providing a quality product with expert installation. Thanks for your service over the years.W.A.M.