by High Plains Drifter , 02/25/2015
We had GP as our ISP in another part of Nebraska and had no real issues other than connectivity. Their customer service reps do not care, but that is expected. The local tech ran a direct line to our house - problem solved - no more nasty CS reps to deal with. Expensive, relatively, but reliable, which is my priority as I am a web developer and work from home.We stuck with GP when we moved across state. Bad idea. The connectivity was horrid. Shared resources. Multiple times techs came out. Promises of "hardware upgrades" in our neighborhood and the community in general, but a year passed and it just got worse. Again with the deplorable CS reps, so I went right to their headquarters in Blair and finally found someone who had my back, for a while. It did improve. Then the cable lost multiple channels yet our bill did not decrease. After a few months, we decided it was a waste of money and wanted to drop the cable for over-the-air (try it!) since it's free and HD. Shocker. They upped our DL speed without our request so expected more billing than what we actually contracted for. After much prodding, they lowered to our needed speed, but it still was $15 more a month than it previously was. I asked the CEO directly if he was interested in keeping us as clients and if so, yes or no, would he treat us fairly and adjust our bill minus the cable so we could pay EXACTLY what we were currently paying for Internet. I literally asked him three times without a reply. His silence speaks volumes.We're moving on from GP ASAP. The competition offers more value. I don't look forward to the hassle of switching ISPs, but again, the GP management and C-level folks clearly indicate that they just don't care.My advice, if you are considering Great Plains Communications for any of your needs, is to shop around FIRST and be sure to avoid them in the process. You'll thank me later.