Grand Appliance and TV

Write a Review262-968-9050

CLOSED NOW - Opens at 8:30am

I would clearly avoid this operation. We ordered a washing machine from here to replace a 4 year old machine that failed that was also purchased at this location. The reason we went back here was that they units were stacked so we were stuck in having to get the same brand so they would fit together.



Delivery was arranged for on Saturday and the crew came, but lacked a stacking kit to put the two units together. Calls were placed and it was arranged that the installation team would return first thing Monday morning. Several calls were received from the store on what "first thing" really was and basically the last thing we were told is that the crew would leave at 7:30 am and we were their first stop.



The crew arrived at 9:45 am after admitting that they had stopped elsewhere before coming here. When they got here they did not have the stacking kit so it was a totally wasted trip.



Was told that they would go back to the warehouse and get a kit and bring it back, which they did and the units were installed at 11:15 am on Monday.



Meanwhile called the store to complain (as I had now missed four hours of work and the associated income) as was given another (non toll free long distance call) to reach customer service. Customer service did not answer and left a message for them to call back. After 45 minutes called again and was routed to voicemail repeatedly.



Finally after several hours of trying to reach their customer service number without success I gave up and will deal with any further issues through the Better Business Bureau.



I think we got a lot of lip service during this purchase but very little customer service and what there was borders on indifference and ineptitude.



I cannot recommend this business to anyone.