Gallow & Smith Plumbing & Heating

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I recently had an emergency with a leak. I called around and all the local plumbers were busy, or not answering the phone. The lady I spoke with told me that they were booked full, but she would do her best and call after speaking to her plumber to let me know if they were able to help. She called back within 30 minutes and was able to send someone right away. It ended up being my water heater. The service man she sent was very personable, professional and quick. I have recomended this company to family and friends.

I scheduled an appointment 10 days in advance because all the plumbers in the area were very busy and booked up. The day the plumber from this company was to arrive, I called in to see approximately what time he would be here. The woman informed me he "didn't show up" for work that day and probably wouldn't show up the next day, and that "maybe" he would be in next week. When I expressed concern and displeasure at this, and reminded the woman of my serious leak problem, she got defensive and surprisingly rude. It didn't sound like they were even planning on letting me know. I think they need to get better organized and reliable for their customers.