Disappointed with Fox Lock and Key
by Tina S. , 03/13/2015
I called Fox Lock and Key on Wednesday around 9:30am to Schedule an after hours appointment for Friday. The lady that answered the phone said that she wasn't sure of the schedule that she would check with him and call me back. The next day on Thursday morning I called back again as I did not hear from her the day before, a gentleman answered the phone and said she wasn't in the office yet, I explained who I was and why I was calling and that she was going to check with someone and call me back, he didn't know so he told me that he would give her a message and have her call me back. When I didn't hear back from her by mid afternoon, I finally called another company to schedule my appointment. The other company showed up, locks changed out, boom done! Guess who knocked on my door to a few minutes ago to see about changing out my locks, Fox Lock and Key. When we told them that the locks have already been done by another company, that since we didn't hear back from them, we had no choice but to call another company and schedule with them. She said that we just cost her overtime that she had to pay her employee, and that she wishes we would have communicated with her. Wow!! Can you believe that! Telling me that she wishes we would have communicated better. I explained to her that we had called twice with no return phone call either time, she said that she didn't get the message, well hello.....what about the phone message when she herself said that she would call me back and never did!! It really bugs me when someone makes a mistake and it always seems to be the other persons fault!! Well, Fox Lock and Key shame on you for not owning this one!! I was very disappointed with how you handled the situation at my door, scolding me for costing you overtime!! I'm afraid I will not be using your services again!! Shame on you!!
The only GO TO TEAM
by Richard P , 08/01/2014
You want it done right?You want it done affordable? This is the place to go! Fox had been handling my lock and key needs for 3 years now, the absolute best in the state of Oregon.
Dont go here
by Austin G , 07/12/2013
I lost my only key and called aaa. They sent me to this company. After waiting a couple hours the guy showed up to make a key. He took my door apart to get to the lock. After he was done and left I noticed that the door wasn't on all the way. Two days later the lock was broken and I couldn't even put the key in. I called them and they said I could bring my car in to them to fix in 2 days. They didnt give me a time. So I called to see what time to bring it in and they said the were all booked up again and I had to wait another 5 days! Crap service. Cant even fix there mistakes.
New address 1865 Lancaster NE
by Jim Knows , 06/10/2013
New address 1865 Lancaster NE
by Greg , 05/13/2011
I was locked out of my truck, it was raining and I had my children. Fox Lock and Safe came to our rescue. They were timely and professional. I recommend them to anyone.
WORST LOCKSMITH I HAVE EVER DEALT WITH
by Lacey23 , 01/13/2011
This is 100% SERIOUS review. So I lost my only key to my car and needed to have one remade (obviously) so I called AAA and they set me up with Fox Lock and Safe. WORST, let me emphasize the WORST, locksmith company I have EVER dealt with. They didn't have the right equipment when they came so they couldn't do it... Had to wait another FOUR days for them to come back... STILL didn't have the right stuff. I told them that I was going out of town on that day and that I NEEDED to have my car done by then and they still couldn't do it. I will NEVER come to this locksmith company EVER again. Worst service I could possibly imagine. If you need something done for you do not count on this company to do it for you.