PHOTOS AND VIDEOS (1)
by Fox Lumbar, Alsip, IL , 11/17/2013
We were charged so much money for a cedar privacy fence, and from the day it was installed, I knew we were going to have nothing but problems. I caught the installers failing to use the cement we paid for to put in the posts, they only poured it in half way and then filled the rest with dirt, which we all know causes the posts to rot. When I called Fox and asked them to come out right away, they were too busy, they would send someone late, after the job was done. Well, that was too late. They also didn't leave me the rest of the cement bags I paid for, the installer said he needed to use them on another job?? only to find out from one of his workers, it was for his own personal project. He had a disgruntled worker who knew I was being ripped off. The installer did not put the fence up as displayed at the lumber yard. The first shipment of planks I refused, as they sent a load of that was damaged, only to tell me "that their saw had broke down, so this was what they had left". I told them to take it back, and give me back by money - suddenly the saw was repaired and a new shipment was sent. Sadly the ignorant installer wasn't careful on the planks to use that were not full of knot holes, all cedar has knot holes, but one does not use planks that the holes have fallen out, But they did. This was a tongue and grove privacy fence that cost in excess of 7 thousand dollars. I would have been better off putting up pvc or chain link. Since this installation, I have had to replace 11 posts, due to improper installation. What a rip off !!!! The manager did not show up until 2 days later, I was very upset, but he had the cash, so he didn't care. I would NEVER go to them nor suggest anyone to go to Fox Lumber for anything, unless they want poor quality service and disappointment. I was "Wronged" terribly!!!!!!!!!