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Worst Customer Service Experience of my Life!
by Keith , 09/18/2013
I had the bad luck of having car trouble near this town. I had my car towed to the nearest dealership, which was unfortunately Ford of Clinton. They managed to charge me $400+ for a part. Which in turn broke my transmission. When they attempted to price me out a trade in value, they did a hard inquiry on my credit report after promising me they wouldn't. They then managed to overcharge my card $2,300 which took me a week to get back from my bank. I ended up with a car that didn't move, a credit hit and $2,500 in the hole. I attempted to contact Larry McPhail (Owner) who never called me back. Billy Page ran up the charge on my card, and instead of helping me, physically pushed my car outside the gate so he could leave early. Allen Avery lied to my face and told me they didn't run my credit report. Then when I told him they did and mentioned, he said it wasn't a big deal. This place is a complete scam. If you ever have to get close to here, I feel sorry for you. It was like a bad movie. Never go anywhere near here for a car or service. I've never been given worse customer service, and I work i've worked in customer service for 15 years. Horrible experience! Don't go here!
by MOONEYMAN!!! , 09/26/2012
I RECENTLY PURCHASED A 2010 CHEVY MALIBU. IM SO HAPPY WITH MY DECISION TO GO TO FORD OF CLINTON. DION WAS SO HELPFUL AND KNOWLEDGABLE, EVEN THOUGH WE DID NOT PURCHASE A FORD VEHICLE. AS A GAY MAN IN SAMPSON COUNTY IT FEELS GREAT TO BE TREATED AS A EQUAL PERSON. FORD OF CLINTON HAS EARNED MY BUSINESS AND WILL KEEP IT FOR MANY YEARS TO COME!!!!!
Salesperson of the year!!!
by showell28328 , 09/22/2012
I came into the dealership with specific requirments and needs that had to be met. I was aproached by the best salesperson ever, Dion Matthis. He and the Sales Manager Allen Avery, worked together to get me exactly what I wanted!!! I went into the dealership on a Thursday and Drove away on Friday. The vehicle that Dion Found for me, that met my every possible need and more was all the way in Charolette! I recieved the best deal from this small town dealership than I could at any other Mega-Dealership in the state!!!!. Dion treated me with the upmost respect, and made me feel comfortable and just like family!!!! I love love love FORD OF CLINTON and will be sending everyone I know to ask for Dion!!!!