Five Star Electronics, LLC

We Fix It Fast & We Fix It Right.

http://fivestartelevision.net

(505) 702-8082

1428 Mountain Rd NW
Albuquerque, NM 87104

Just east of the NM museum of Natural History near Old Town

35.096298 -106.66194
http://www.dexknows.com/business_profiles/five_star_electronics__llc-b444329

DexKnows Rating: 3 stars (5 Ratings and Reviews)

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We service all major household appliances and televisions.

Hours

MON 8:00am - 5:00pm TUE 8:00am - 5:00pm WED 8:00am - 5:00pm THURS 8:00am - 5:00pm FRI 8:00am - 5:00pm SAT 9:00am - 12pm SUN closed

Description for Five Star Electronics, LLC

Five Star Electronics LLC is located in Albuquerque, NM and we are an appliance and television repair shop. We have been specializing in high quality TV repair and maintenance since 1984. We are factory trained to fix the latest in HDTV displays, and want to get your product working like it did the day you bought it.

We have been providing superior service since 1984, offering TV repair service for all makes and models. Whether you have a standard TV, or a big screen HDTV model, we offer high quality service that can fix whatever problem you may be experiencing.

Our services include:

• Appliance repair
• LCD & plasma repair
• LED & DLP repair
• HDTV repair service
• Big screen TV repair
• Pick-up & delivery available

Other appliances we repair include: refrigerators, stoves, washing machines, dryers, dishwashers, freezers, gas appliances, and more. We repair many leading brands including: Toshiba, RCA, LG, Zenith, Sony, JVC, Philips, Sanyo, Vizio, Panasonic, Samsung and all other major manufacturer labels. Payment can be made with most major credit cards.

Call Five Star Electronics, LLC for your free estimate on our services.


Category: Electronics|Appliance Service and Repair

Reviews of Five Star Electronics, LLC

1 The poorest customer service, and not very knowledgeable. by BEWARE! USE AT OWN RISK!! - 10/15/2014

Talk about giving you the run around. They never call you to update you on the progress of your TV. When you call them they come up with a different excuse every time for taking so long for TV to be repaired (5 weeks in the shop). Then they tell you they will call you right back and never return your call. I Picked up my TV with original parts after 5 weeks and not repaired. I figured it is not worth the hassel of fixing a TV and went and bought a new one. These days TV's only last 3-4 years anyways no matter what brand you buy. Use this company at your own risk. Keep up on them or they will try to keep your TV for 90 days so that it becomes their property (per their contract). Good luck and best wishes.

Response from Business - 10/21/2014
My apologies for your inconveniences. TV shops are facing new challenges in this quick changing industry. To change entire modules is usually to expensive to make it cost effective for the customer. So what we do is try to get to component level for repairs. That keeps it cost effective for the customer but we often either wait for long periods of time for component level parts to be shipped from overseas or we put major time into trying to get to component level to make it cost effective for a customer. We never want to hold a TV for a long period of time because we don't get paid till we have the unit complete. We don't charge for estimates so all the time and effort that went into this or any troubleshooting of a TV is at the cost of the shop. I sincerely apologize for the staff not returning a call but we are an average size shop and anytime spent on the phones is time spent away from a bench troubleshooting or completing a repair. The 90 days unclaimed merchandise is not our policy but the state of New Mexico's law. A broken TV is worth nothing to us. We would have liked to of repaired your TV and been able to charge you a fair price. My apologies for your dissatisfaction and hope that you consider my points and remove your 1 star rating. Sincerely, Five Star Electronics

5 Awesome job by Gabe - 07/05/2012

My home theatre is my sanctuary. My 65" mitsubishi went black. I called Roman at Five Star and he had me up and working by game time the next day. Thanks for the awesome service!

1 Very Disappointed by Choose Another Repair Business - 03/28/2012

I had them repair my 40" plasma and a 25" RCA. I had to call every time to check on the status of both TVs. I always got "Oh, we had to order a part, it should be in tomorrow." After they have had it a week or two. They do not keep you up-to-date. Very bad customer service. Come delivery time they stood me up twice and never showed up. I have to take off of work to meet them. The first repair on both TVs did not work. The RCA was taken back immediately the first time. The plasma gave out within a couple of months. Of course it was something else gone wrong and another $100+. The RCA worked for a couple of weeks and now does nothing but click, click, click. I would never recommend them to anyone.

5 Great service! by bigjohnbaker - 02/06/2012

The techs at Five Star Electronics have been doing my TV repair for more than 8 years. My dad used them before me and my grand dad before him. They recently fixed my new Samsung LCD under the manufacturer warranty and also fixed my dads LG plasma that was no longer under the warranty. They did a great job on my LCD and gave my dad an awesome price to service his plasma TV as well. They did a very quick and quality repair. Highly recommended!!

5 Quick service by Big Bertha's Daddy - 08/24/2010

I was going thru Albuquerque, when my 40 LCD in Big Bertha, my motor coach failed. I called Roman @ Five Star and told him my problem and how we had to be in Amarillo in 2 days for my son's rodeo. He said no problem. Checked the unit out, ordered parts, fixed and billed Samsung for the warranty repair in less that 48 hours! Thanks Five Star!!

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Details

Service Area

Serving: Los Ranchos De Albuquerque NM, Albuquerque NM (Metro), Albuquerque NM

Appliance Service and Repair

Electronics

General

DexKnows Mobile profile for Five Star Electronics, LLC in Albuquerque, NM