Great clinic and amazing doctors! by
BParham you do realize that giving a veterinary hospital (not an emergency vet clinic) 1 star for being to busy to see a walk in appointment is misinformed, unintelligent and spiteful right? Would you expect to walk in to a dentist, orthopedic or optometrists office and be seen right away because you had an emergency? No, I'm guessing you'd probably go to an emergency room. As it is, Firgrove is not an emergency clinic, although they will accept emergencies and walk-ins whenever they are able to do so. The veterinarians at Firgrove are great and very knowledgeable! On a few occasions I've brought my dogs there for an emergency and they have gotten them in as soon as they could and taken great care of them.
Best vet clinic EVER! by
I have been bringing my pets to Firgrove for several years. My first visit was an emergency and they took such good care of me. I had recently had a baby and brought in our cat who had been severely injured. They were incredibly responsive, caring, empathetic and genuine. Every single person there was helpful. Our bill was shockingly lower than I thought it would be (especially for an emergency!). We became lifers. Our 2 dogs are treated there and the doctors are warm. The clinic is big enough to have resources while still small enough to have a heart. We see Dr Barber and he always remembers our pet's names and issues. The staff knows who we are. We recently moved to Federal Way and though it is a long trek out there with our critters, we would never ever switch animal hospitals!
Terrible Place by
Our miniature poodle could not stand up and kept falling over to her right side. We rushed her to this vets office, filled out the paperwork, and they told us to have a seat. They came out and said we don't have a doctor that can see you. The other doctor just went into surgery with the other doctor. I hope I never go to the emergency room and they tell me there is no doctor to help me. We decided to leave and on the way out a customer there said that since one of the vets left a while back the service here as gone down hill and that they really don't like the pets or take good care of them. We went down the road and the vet took our dog right in and she is fine now. I will never go back to this place nor will I ever recommend them.
A amazing place by
I can't speak highly enough about this place! We first came across them when our poor golden retriever got loose and was struck by a car and left for dead. I was so devastated. Needless to say it was a Sunday when we found him and I called Firgrove and they were open! They were so sympatheic and gentle with our feelings and what we were going through (me bawling but the girl still uinderstood everything i was saying even without me saying it). We brought Comet down to have him cremated and the following week, unexpectedly, we received a card from them with their deepest apologies for our loss. It was the most thoughtful gesture. We had some bad experiences with Value Pet clinic and decided we would start bringing our animals (Lab mix, chihuahua and 2 cats) here. What a blessing they have been! There was a period of 2 months where our Lab and larger cat had been in serious cases and were in and out of the vet for 2 months straight and they cared for them as if they were their own pets. No doubt in my mind about the care, love and determination these guys have there. Again, I can't say enough good things about this place and if you want a place where they are personal and know what they are doing, Firgove is the place!
Best ever, saved my dog and puppies by
My dogs puppies were stuck and the first one was born dead. I rushed to the hospital and they took me in right fast. The staff was quick to respond and very helpful and friendly. They started her on drugs IV and two more puppies were born alive but then the birthings slowed down and we had to have a c-section. Six more puppies were born alive with the c-section. Firgrove knew what they were doing and did it a timely fashion to be able to save eight of the nine puppies. Firgrove is awesome and I will go no where else.
Awful Customer Service and Deceptive Pricing by
Do not choose Firgrove! I should have trusted my instincts and taken my cat elsewhere after the terrible first impression. Upon calling to schedule an appointment, I was told by the receptionist to walk in with my kitty to have her mouth examined before a cleaning. The receptionist who was running the front didn't bother to acknowledge me for several minutes as she stared at the computer. Once I told her why I had come with no appointment, she rather boldly and rudely implied that I was lying about being told to walk-in. She eventually had a nice-enough woman look at my cat's teeth in the lobby (not an examination room). I was given the estimate that her cleaning and extraction would cost $200-400. I brought her back for the actual appointment and the two women who were working the desk (one from the walk-in fiasco) were rude, condescending, and disrespectful. I filled out the forms which enumerated charges which were a pa
leader of my pack by
What an awesome group!!! Very warm and kind .....truly second to none!!! The only vets I'll ever again!
Very Good Vet by
I took my kitty Mouse to the Firgrove Vet because of vomiting. Found out she was diabetic right away and they knew what to do. The bill was ok also and now Mouse is better. I'm very thankful.Tita
Care givers by
The is no other way to say it, they are care givers. Their four legged patients come first. Excellent care and compassion.
good vet by
Love these guys. Very smart and clean. Good price. I will go nowhere else. Always helpful and informative.
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