Fireplace Superstore

http://www.fireplacesuperstoredm.com/

(515) 270-5388

10870 Douglas Ave
Urbandale, IA 50322

Saturday 10:00am - 4:00pm (show)

Monday 9:00am - 6:00pm

Tuesday 9:00am - 8:00pm

Wednesday 9:00am - 6:00pm

Thursday 9:00am - 6:00pm

Friday 9:00am - 6:00pm

Saturday 10:00am - 4:00pm

Sunday closed (hide)

41.6292948 -93.7671751
http://www.dexknows.com/business_profiles/fireplace_superstore-b348200

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Fireplace products, patio furniture, BBQ grills & islands.

Hours:
MON 9:00am - 6:00pm TUE 9:00am - 8:00pm WED 9:00am - 6:00pm THURS 9:00am - 6:00pm FRI 9:00am - 6:00pm SAT 10:00am - 4:00pm SUN closed
Description: Since 1977, Fireplace Superstore has been keeping homes cozy in the winter and patios comfortable in the summer for residents in Des Moines and throughout central Iowa.

The Fireplace Superstore offers comfortable and stylish selections of indoor and outdoor living furniture, no matter what the season.

Our friendly and knowledgeable staff can help you find exactly what you're looking for. We provide our customers with informed options when choosing gas, wood, pellet, corn or electric fireplaces, stoves or inserts.

We have one of the region's largest selections of these products and more:

• Fireplace products
• Patio furniture
• BBQ grills
• Custom grills islands
• Home tanning beds
• Bar stools and hot tubs

Fireplace Superstore offers full installation, service and delivery.

Call Fireplace Superstore today or visit us online to learn more.

Category: Home Furnishings|Grills|Residential Furniture|Outdoor Furniture|Home Additions|Fireplaces and Heating Stoves|Residential Outdoor Furniture|Residential Stoves|Outdoor Living|Restaurant Equipment and Supplies|Home Projects|Home Heating

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Irresponsible terrible costumer service

by Scholl , 10/15/2014

Will not turn on my gas fireplace I purchased and had installed through them. A job that should have been done in days took months. Long story short the city building inspector okay my fireplace but they still Will not listen and washing their hands of their failure to complete their work saying its a hazard which is only hear say ?? No continuity and communication skills of personnel. Spoke to everyone that works there- management is under par to say the least. Chris the manager has no solutions only his pompous word is what's right. Thousands of dollars for my fireplace and yet I still can't turn it on. city approval and a fire marshall has no concern but the sales rep knows more? Go figure. Ive got fireplace and bbq coming this week to finish their job.

Fire place

by Poor service , 10/22/2012

I bought a fireplace from thisbusiness 6 years ago. Every year they have had to come out and install a new thermo cupler or some other part. It usually takes around three weeks to get them out to fix it. This year I went in the first of October and was told they would get some new parts. I just called and they said they cannot come out until the 31st of October. Their excuse is that they are busy. If it takes a month to get someone to respond they must need more help. The service man does a geat job when he comes, I think the problem lies with the management. I would NEVER recoomend this business to anyone.

Terry M

by Terry M , 06/09/2012

I bought a Weber Summit natural gas grill and some of the plastic "ground milk carton" chairs and I am truly elated with the products as well as the service I received there. They put it all together and I just brought it all home and enjoyed it. I really believe it was better quality than any of those big box stores and I got great service. Thank you so much.

Above and Beyond

by Waiting for Winter , 07/18/2011

I wish when we were remodeling our home we had known about this place. We originally put in a wood burning stove some 15 years ago, in an addition we added, by a company recommended to us by our contractor. Hind sight being 20 20 we've had nothing but trouble with the wiring in the addition and more to the point the chimney that was installed with our fireplace was too close to the roof and wood fires were a potential fire hazard. We were very unhappy with a fireplace we couldn't use in an addition with crossed wires. We contacted the Fireplace Superstore not only did they help us select the proper gas insert we needed but the installer went above and beyond our expectations working in a cramped tiny space and pointing out other areas our contractor messed up. Now we have a great gas fireplace and on days like today are wishing for cold weather and shorter days.

past, but never again customer

by Scott , 01/09/2010

I purchased and installed,a Heat-N-Glo gas fireplace from this company 16 years ago. Now that it needs service work done I have talked with staff people from receptionist to owner trying to get my unit working properly again. I have been sold 100s of $$ worth of replacement parts which did not solve the problem. I was told I really didn't want to incur serice charges the first time I requested and was brushed off. When I finally got someone out to look at the unit the person admitted he had never done service work. He tried to do his uniformed best to no avail. I was told the problem was in the remote control (dead batteries) and charged $$$ service fee. The unit still did not work! I demanded a trained tech service the unit when I reluctantly paid the bill. They 'no showed' for the next appointment and when called put me on hold for a long time and then hung up! I am contemplating taking them to small cliams court!

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