Everett Milberger Pest Control Inc.

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Coupon $50.00 off service with Sentricon® installation or chemical termite treatment.

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Hours

mon 7:30am - 5:00pm

tues 7:30am - 5:00pm

wed 7:30am - 5:00pm

thurs 7:30am - 5:00pm

fri 7:30am - 5:00pm

sat 8:00am - 2:00pm

sun closed

Description

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Reviews

BE AWARE!!! by

Kara

05/06/2012

We have been using Millberger for two years for our pest control needs with nothing but rave reviews. In fact, we have been so pleased with their service, my husband and I who help run a service related industry along with my sister and brother-in-law, started recommending them to our customers as we are often asked if we know of anyone good. For two years we have been more than pleased with their service. That is until now. This year we had them out for our annual "ant control" services and my sister had them out for their bug problems...on the same day in fact. The service call went great as the technician was really friendly and professional. However, this year my ants and my sisterâ€™s bugs did not go away like they have in the past. But since Millberger has always done great work for us I rationalized it as â€œwell, whatever they use is drawing the ants out so it will bait them and send them back to the nest to kill the queenâ€. It seemed logical. But two weeks later, the problem is still just as bad. So I called Millberger last week to schedule another appointment and explained their services had failed this year. Much to my surprise, they offered no apologies or empathy and told me this would cost me a $40 trip charge to come out and take a look. I explained that this wasnâ€™t my fault and that the trip charge was unfair. She refused to help. I figured I was dealing with a receptionist with poor customer service skills and asked to speak to a manager. The manager was unavailable at that time and was told they would call me back. The next three days we played phone tag. Finally, this morning my husband returned the call and talked to the manager who later stated she was the owner of Millberger. She, like the receptionist, could have cared less that we weren't satisfied with their service this year. We explained that if they had done a great job on our initial request and if we were calling on based on the discovery of a new problem, then the trip charge would be more than fair. But this was the same problem in the same area as our initial service call and therefore we feel the job was not done right. The lady indicated that there was still nothing that could be done that the trip charge is what it is and non negotiable. We're in a service related industry too...we know about trip charges!!! However, if we do something wrong, itâ€™s our responsibility to correct it right away. If we had a customer call in and say that one of our techs didn't do his job right or the result was less than favorable, we would dispatch another technician on a return visit and NEVER charge a trip charge! Itâ€™s the way weâ€™ve done business for years. Itâ€™s just good business sense. I don't know what happened to this company that I once raved about. I don't know if it sold or what. But their customer service (in the office) is poor and their business principles unethical. At the end of the day, yes I am upset that they aren't people of integrity and we didnâ€™t get the service we paid for, but I more disheartened by the fact that I have recommended these guys to our own customers. I refuse to recommend any company that does not treat their customers with the same level of professionalism and integrity that our business provides to the community. Today, Millberger didn't just loose a great customer in us, they lost the 100+ recommendations we make each year to our customer base...not to mention this review that I hope reaches others. If they argue that their service was more than sufficient and they didnâ€™t do anything wrong, thatâ€™s their prerogative. What I can assure you is that in debate over whether or not their service was sufficient or not, their response was uncaring, unapologetic, lacked empathy, and haughty. At the very very least, itâ€™s obvious that they don't have a lick of business sense!!!

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Details

Service Area

Serving: Harrisonville Butler Reg MO (Metro), East Central Kansas Regional (Metro), Kansas City KS, Kansas City Metro MO (Metro), Kci Regional MO (Metro)

Pest Control

Concerns:

Termites

Rodents

Cockroaches

Ants

Spiders

Crickets

Fleas

Silverfish

Brown Recluse Spiders

Carpenter Ants

Mice

Rats

Service:

Fumigation

Sealing

Nest Removal

Electronic Pest Control

Features:

Ecofriendly

Child Safe

Pet Safe

Equipment and Supplies

Type:

Residential

Commercial

Industrial

General

Convenience:

Open Early

Open Weekends

Online

By Phone

Payment Options:

Cash

Personal Checks

Bank Checks

Debit Cards

Visa

Mastercard

American Express

Discover

Promotions:

Coupons

Assurances:

Licensed

Certified

Insured

Bonded

References Available

Locally Owned

Products:

Sentricon Colony Elimination System

Termidor

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The information, assurances and other representations on this page (collectively the "information") have been provided by the advertiser and have not been verified by Dex. The advertiser is solely responsible for the accuracy and truthfulness of all such information including without limitation information provided concerning any certifications, specialties, licenses or the like and any warranties, pricing and/or discounts. You should contact the advertiser to verify the information contained in this advertisement before relying on it. Dex expressly disclaims any and all liability in connection with the information contained in this advertisement and any use thereof or reliance thereon.

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Reviews

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Business Overview

Reviews (1)

Coupons (2)

Gallery (2)

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Billboard - The latest coupons and news on this business!

Coupon $50.00 off service with Sentricon® installation or chemical termite treatment.

Coupon 10% Discount on all services over $100.00

Hours

Description

Reviews

Kara

05/06/2012

Details

Serving: Harrisonville Butler Reg MO (Metro), East Central Kansas Regional (Metro), Kansas City KS, Kansas City Metro MO (Metro), Kci Regional MO (Metro)

Termites

Rodents

Cockroaches

Ants

Spiders

Crickets

Fleas

Silverfish

Brown Recluse Spiders

Carpenter Ants

Mice

Rats

Fumigation

Sealing

Nest Removal

Electronic Pest Control

Ecofriendly

Child Safe

Pet Safe

Equipment and Supplies

Residential

Commercial

Industrial

Open Early

Open Weekends

Online

By Phone

Cash

Personal Checks

Bank Checks

Debit Cards

Visa

Mastercard

American Express

Discover

Coupons

Licensed

Certified

Insured

Bonded

References Available

Locally Owned

Sentricon Colony Elimination System

Termidor

Reviews

Rate & Review This Business on

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Contact Everett Milberger Pest Control Inc.