PHOTOS AND VIDEOS (1)
Office staff and Patient Concern
by upset daughter , 06/09/2009
I think in todays times you should want to treat everyone with respect and kindness. But the only thing this clinic is concerned with is MONEY$$$$$ My mother had her appointment and she went got her bloodwork done but made her schedule another appointment to get results which is understandable but I have the same GYN appointments every year and get a phone call from my Dr. personally just to let me know it is okay. He actually goes over them all with me specifically over the phone. ( WITH OUT MY COPAY OFCOURSE and being able to charge my insurance one more time to read me a piece of paper) I feel blessed that I know that my Dr. and clinic are really concerned for my well being. My mother is leaving back for Iraq and trying to get all her appointments completed on a short stay and she requested just to have an "okay" or "I need to come in". (Which her mammogram clinic did "can't go over the specific results over the phone but you do not need to come in") But for Elms Creek Family a
by Texas Troop , 06/17/2009
My wife was told to go to this clinic as a walk-in by the military. We checked in at 12:55 pm. Approximately 30 minutes later, she was called to the back so they could check her vitals. After that, people before and after us were seen while we waited. Frustrated with the length of time that we were waiting, we left at 4:15 pm without being seen. Since 3 pm, they were telling us that she would be next to be called. This is a family run business. If there is a family emergency, patients who need urgent care, are out of luck. They need more doctors on the staff that aren't related to them.
expect to wait all day........
by mommyof5 , 07/05/2010
this is the worse doctors office ever...you will literally wait for hours and hours on end and if you need to make an appt, you wont get scheduled till at least a month from that day or even get told that they dont have any appts and you need to come in as a walk in....which requires you to wait at least 8 hrs. I wouldnt recommend this clinic to anyone.
by paulina , 11/15/2010
i had waited there for hours too with my sick one year old son a couple of times. with or without an appointment prepare to wait for a while. they really dont care about their patients. im so glad we moved from Killeen...