Edinburgh Animal Hospital

Complete Small Animal Medicine, Surgery, and Dentistry.

DexKnows Rating: 1.0 stars (3)

141 Hillcrest Parkway
Chesapeake, VA 23322

Wednesday 7:30am - 6:00pm (show)

Monday: 7:30am - 7:00pm

Tuesday: 7:30am - 6:00pm

Wednesday: 7:30am - 6:00pm

Thursday: 7:30am - 7:00pm

Friday: 7:30am - 5:00pm

Saturday: 8:00am - 1:00pm

Sunday: closed (hide)

39.485706 -80.157745
http://www.dexknows.com/business_profiles/edinburgh_animal_hospital-b202876

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Hours:
MON 7:30am - 7:00pm TUE 7:30am - 6:00pm WED 7:30am - 6:00pm THURS 7:30am - 7:00pm FRI 7:30am - 5:00pm SAT 8:00am - 1:00pm SUN closed
Description: What would you do if your pet was injured in an accident? It's good to have a plan and to know that you can depend on the caring professionals at Edinburgh Animal Hospital in Chesapeake, VA. We offer you peace of mind during stressful circumstances.

Our hospital offers a wide range of veterinary services to the area. We specialize in small animal medicine, surgery, and dentistry.

We also offer:

  • Pet boarding
  • Vaccinations
  • Nutritional and behavioral counseling
  • In-house laboratory services
  • Spaying and neutering
  • Declawing and nail clipping
  • Eye and ear cleaning

    We can help treat allergies, arthritis, chronic illnesses and skin disorders. In addition, we also offer a wide variety of veterinary supplies, vitamins and pet care products. Gift certificates are available. We will do all we can to make our procedures as comfortable as possible for your pet.

    Give us a call today for more information or to make an appointment!
  • Brands: Advantage, Frontline, Hill's Prescription Diet, Interceptor, Purina
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    Not Satisfied and not taking our new puppy to this facility!

    by fff , 08/26/2014

    We brought our 10 year old dog in and said he wasn't eating and we decided to have the tests run - $450. They could not find anything and sold us their food. Our dog did not want the food. We then went back and they sold us protein food. He still didn't want it and continued to not feel well. We went back a 3rd time, within one month, and I asked to see another vet. It was too late, he had cancer and they had to put him down! I don't feel he was properly diagnosed the first visit and therefore I won't be using this facility. I also don't appreciate having a message left saying that he's been cremated and we need to know what you want to do or we will have to take care of it and bill you. We then received a paw print in the mail with no warning it was coming. Just not very sensitive at all; therefore, we will never use this facility again.

    Response from Business - 2014-08-27 07:32:47
    It is very unfortunate when pets suffer from cancer and it is all too common today. Sometimes the signs are very subtle such as weight loss and poor appetite. Unless the cancer is obvious it is often difficult to find and our physical exams and even routine blood tests and xrays will not locate it especially if in the spleen or liver like this patient. After normal blood results and xrays this client was offered ultrasound to try and find the problem, they declined. Finally a few months later the cancer had gotten big enough it was palpated in the abdomen and they elected euthanasia rather than surgery. We are always compassionate and considerate in these difficult times. This client could not decide how to care for their pets body so we called multiple times to see what they would like done, this took 10 days and we finally turned the pet in for cremation. We were more than accommodating and understanding during this difficult time. We also free of charge do a clay paw print for all our patients and will include it in the bag with the urn when the remains return to us. These people didn't want the ashes back so we mailed the paw print in a very nice decorative pouch and gift bag. I'm sorry if our efforts to provide them with a memory of their pet was viewed in this way but the majority of our clients appreciate the gesture very much. We are sorry again for this clients difficult circumstances with their pet, but in no way were we negligent and most if not all Veterinarians would have performed the exact same testing and evaluations we did and would not have definitively known this pet had cancer after one visit. This pet's case took place 5 months ago and they are now trying to negatively affect our reputation by posting this review today.

    Do not take your animals to them!!!!

    by lovemyanimals , 06/28/2013

    I have been taking my animals to them since 2007. Always had great care and customer service until they grew too big for themselves. My dog 8yrs old was dying of bone cancer and they were to bust to get her in to be seen. We were told they didn't have time to deal with her issues and would need to take her to the ER vet. My dog passed away that night in the care of a vet she had never met!! They have grown to big for their own good. Since they have expanded and added extra Vets they are all about the money and not the patient care. To top it off a week after they knew how displeased I was with the practice the head vet sent me all of my animals records and said they are unable to retain me as a client. Way to take care of your customers just drop them like they were no big deal to you!! Little did they know I already decided I was not returning with my animals to a place that we felt like a number and not important anymore I already found another great vet that has time for my family(pets).I would not take my animals to them if they were the last place on earth.Customer services is just plan out rude!!

    Response from Business - 2014-07-02 19:09:50
    We take euthanasia and end of life care very seriously. This client could not be satisfied despite all our efforts. This unfortunately led to us recommending they seek care elsewhere after many efforts to explain the situation it was realized we would not ever meet their expectations. The details above unfortunately are very far from truthful but this is the world we live in today where you can post reviews and make up anything. Come in and meet us and our Doctors, a meet and greet visit is completely free of charge then decide for yourself.

    Poor Customer Service at the Front

    by Kay , 06/28/2014

    We took a dog in that was bleeding from her rear. When I went to the reception area, I received 20 questions, such as do you come here, has this dog ever been here, does your other dog come here. They then insisted on having the dog's records faxed instead of just calling the dog's usual vet to make sure everything was up to date. They did end up treating her, but the front area was not very welcoming at all.

    Response from Business - 2014-07-02 19:09:50
    We have reviewed every case that was an unscheduled emergency and new client we have seen in the past month and this case was not found or recalled by any of our staff. We believe this is not a client of ours and may be a mistaken post or other error. This person states we were not their regular Veterinarian, which would prompt our staff to try to obtain vaccination and medical history prior to seeing the Veterinarian. This would be the case at any Veterinarian other than a 24 hour emergency care facility. Questions and obtaining history about a pet's previous care and current condition is part of the standard of care for most Veterinarians. I'm sorry this person didn't recognize the value in obtaining a thorough history about their pet.

    View all reviews for Edinburgh Animal Hospital