PHOTOS AND VIDEOS (2)
Not Satisfied and not taking our new puppy to this facility!
by fff , 08/26/2014
We brought our 10 year old dog in and said he wasn't eating and we decided to have the tests run - $450. They could not find anything and sold us their food. Our dog did not want the food. We then went back and they sold us protein food. He still didn't want it and continued to not feel well. We went back a 3rd time, within one month, and I asked to see another vet. It was too late, he had cancer and they had to put him down! I don't feel he was properly diagnosed the first visit and therefore I won't be using this facility. I also don't appreciate having a message left saying that he's been cremated and we need to know what you want to do or we will have to take care of it and bill you. We then received a paw print in the mail with no warning it was coming. Just not very sensitive at all; therefore, we will never use this facility again.
Do not take your animals to them!!!!
by lovemyanimals , 06/28/2013
I have been taking my animals to them since 2007. Always had great care and customer service until they grew too big for themselves. My dog 8yrs old was dying of bone cancer and they were to bust to get her in to be seen. We were told they didn't have time to deal with her issues and would need to take her to the ER vet. My dog passed away that night in the care of a vet she had never met!! They have grown to big for their own good. Since they have expanded and added extra Vets they are all about the money and not the patient care. To top it off a week after they knew how displeased I was with the practice the head vet sent me all of my animals records and said they are unable to retain me as a client. Way to take care of your customers just drop them like they were no big deal to you!! Little did they know I already decided I was not returning with my animals to a place that we felt like a number and not important anymore I already found another great vet that has time for my family(pets).I would not take my animals to them if they were the last place on earth.Customer services is just plan out rude!!
Poor Customer Service at the Front
by Kay , 06/28/2014
We took a dog in that was bleeding from her rear. When I went to the reception area, I received 20 questions, such as do you come here, has this dog ever been here, does your other dog come here. They then insisted on having the dog's records faxed instead of just calling the dog's usual vet to make sure everything was up to date. They did end up treating her, but the front area was not very welcoming at all.