DO NOT DO BUSINESS WITH THIS COMPANY!
by Sherri R. , 11/22/2013
DO NOT DO BUSINESS WITH THIS COMPANY! We got a referral from the guys redoing our pool to use these guys for the custom gate and fence we wanted. The beginning process was great, easy to talk to the guys, they would return my calls. 4 years later, here we are with a BROKEN gate control. We have had Tim Gehrig (gate operations manager) come out at least three times a year since we've had it to replace the master board and many other various things on the LIFT MASTER gate opener. Each time it has taken more than month to get it fixed. Tim was nice (when he FINALLY called back) so I worked with him and was very lenient. He gave me so many excuses, blah, blah, blah. Whatever, just please fix it. We paid just under $15,000 for the whole gate install so it wasn't cheap. The gate opener is broken again. It has been a month since I first contacted them. I called first thing Monday morning and got Tim's voice mail. I called the showroom and just happened that he was there. Score! NOT! He gave me so many excuses it was unbelievable. I asked him as a consumer who bought this opener what was I to do? On his previous visit he had told me that the other Lift Master openers they installed all ran great. Well, that doesn't help me any now, does it Tim? He also said if they had bought it through another company that they would have already replaced it. Once again, no help to me Tim. I asked him to talk to the owner about what I should do. He said he'd call me back that day. I told him he could even text or email but just to please get back to me. NO WORD AS OF YET. It is Friday. My only recourse is to take them to small claims court. LAME! The holiday season is almost upon us and this is NOT something I want to deal with. I have lost many hours of sleep due to this company. I wish I had read the reviews before we used them. BUYER BEWARE! Funny, but the more reviews I post, the more I see their own employees writing 5 star reviews. WOW!
Happy with service
by Barbie Writes , 03/22/2011
We ordered all of our doors from Edelen when we were building our new home in the Puget Sound. Four years later, having a problem with one of our doors, Edelen has contacted the manufacturer and arranged to get us a new door to replace the old one.The doors are gorgeous and we get compliments on them all the time. We ordered the Sante Fe doors, and also a lovely glass door for our pantry.
Doesn't deliver as promised
by firstname.lastname@example.org , 11/12/2010
I wouldn't use this company ever again, poor job and twice as long to get job done than promised