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Worst company around
by Steve , 08/17/2014
This is exactly the type of back woods, redneck, lazy, good for nothing o'l boy company you would expect from Eastern North Carolina. We hired them after a major storm to renovate/restore our home (entire cost $30,000). After 3 years and many days in court ......we ended up hiring another company to fix the problems ECR neglected and caused. The owner of this company proved to be a worthless cheat and the employees-unqualified. We regret ever contracting them.
We were disappointed by the lack of professionalism shown by this company.
by EC/ East Carolina Restoration , 02/13/2012
We came in to support them after the hurricane with equipment and estimating personnel. Money was taken from the clients by them and then almost no contact or direction was given by East Carolina Restoration..Advances to us were promised and never paid. Clients were left unattended. The office lacked any organization and the one person hired to keep track in the office was hired the day we arrived.In our 30+ years of business I can't remember a more disappointing experience with a so-called restoration company.
Check with the Better Business Bureau before using this company
by cdc , 05/31/2011
Check their BBB rating. They agreed to put in 2 windows for my Mom for $1000.00, and they needed the money upfront to order the windows. Since they had done work for us before and she had no reason to not trust them, she paid them the money. They did not install the windows and would not return our calls. After filing a complaint with the BBB, they agreed to do the work, but in the end, they did not perform the work they promised. We filed several complaints with the BBB. Do not use them unless you want to be ripped off.
by Stephanie , 06/18/2010
We had a fire and didn't know where to turn until a friend recommended EC Restoration. We called and they sent a crew over quickly to help with the damage and explain our options. We didn't know we had options. They did everything they said and more. Thanks to Edward and his crews we were back in our house sooner than the adjuster told us. USAA gave us a fit with the money to fix things but EC Restoration handled that as well and USAA paid us for all of our damaged items. If you need help this is the company to have on your side. Actions speak louder than words. Now our house is a home again thanks to EC Restoration.