Run away, worst customer service
by Tara , 11/02/2015
Buyer beware: I just went to dry clean America located in Poinciana by Publix. I had to pick up two dresses I dropped off a few days ago. When I was looking at the dresses what I had specifically asked for wasn't done. I needed one of the dresses for tomorrow so I could not wait for them to resend the one out and do what they were supposed to do in the first place. I asked if I left the one and came back if I could pay in full the almost 60 for services that at that point had not been done. The very rude woman said that I had to pay for the dress I was taking or I couldn't take it.WHAT?!? She admitted that they didn't do what they were supposed to do! Why would I have to pay them? Needless to say with police involvement and no reasoning to be had I paid and took all my dresses because it was very evident I wasn't going to get the services I needed there! Beware do not use them! They also took my very expensive hangers and dress bags and didn't know what happened to them!