by DZMZLZ , 02/13/2015
This "business" is the absolute WORST business I have ever dealt with.They are a complete rip off.After my brother got into an accident they towed the truck and didn't even tell him where they were towing it to! All they gave him was a piece of paper and wrote down DK Watson. Seriously? It took me an hour to track down where they had even taken the vehicle.The owner in Salt Lake was a complete jerk on the phone with me, he basically made me feel like I was the one wasting HIS time. It took me about ten minutes to get an address (which wasn't even correct) and phone number to the yard where it was at.After calling said yard, the employee said he would meet me there and by the time I showed up, HE WASN'T EVEN THERE!Told me that he "wouldn't be there for another half an hour"Surprise, surprise that would mean that he couldn't get there until AFTER business hours.So I asked him to meet me down there the next day at 4:15. He said that he couldn't guarantee anything.Really? 24 hours notice and you couldn't have someone meet me there? Very professional.At this point I just wanted the vehicle out of there so I had the employee arrange to meet me there that night.Completely rude and unprofessional, AND charged me an additional 75.00 fee for "opening the gate after hours." Even though I was there and we had arranged to meet BEFORE closing time.Charged me 290.00 in total. This company is unprofessional, rude, and they will hang up on you and avoid your phone calls. I would rather be ripped off by someone who has a GOOD attitude.