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PHOTOS AND VIDEOS (20)
The last place on earth I would go back to
by Fair Evaluation , 08/18/2010
I dropped 2 small outboard motors off on June 6, 2010 for tune ups. They called back about TWO WEEKS later with a repair bid for both motors. The time frame was 2 to 3 weeks. The Evinrude was done in a few weeks, mid to late July. They said they had to order a carb kit for the Mercury and it would be done in a week. I called back 4 weeks later, mid-August cause I hadn't heard from them, they said they had left a message for me that the motors were done "a couple days ago" (the message later proved to be a lie). I stopped to pick up both engines (a 20-30 minute drive) and was told my Mercury wasn't running yet and I would have to come back. I expressed appropriate dissatisfaction and was treated worse than I have ever been treated by any business in my life. The owner was smug, demeaning, and rude. He finally asked that they be able to redeem themselves and to come pick up the motors the next day. As it turned out, it took another 2 weeks for the 2nd motor to get fixed. Poor communicati
Not ever again
by joe blow , 09/21/2010
Worse service I have ever had by a business in my life. I bought my boat there, and I love it, but when i tried to add the accessories to the boat. They never did get it right. Their idea of fixing it was not returning my calls. Totally unprofessional in every way. I'll go out of my way to avoid doing business with them again. I still shake my head. I spent about $35,000 - $38,000 and be treated like that???