Excellent Attorney! Not Staff.
by Please find another Assistant , 09/19/2014
Absolutely pleased with Mr. Wallace's action taken for our Family and he's wise and knows his stuff, which he helped our Family greatly the last year.... BUT.... ( been busy and should of written this some time ago). Mr. Wallace's Office Secretary/ Assistant, Sherry..Oh, Boy!.... Sherry should find an occupation else where.. Requires NOT holding a career with any sort of Client communication, or NO clerical work please.... Idiot. Issues every time with papers, payments, calls, appointments, rude woman.. We all have disliked having to contact Mr. Wallace's office throughout this frustrating process with having to speak with this uncouth woman. She has made MANY appointment mistakes for us and never speaks in a kind tone to anyone.. I've heard to speak with other clients and wow.. If you don't enjoy your job.. find another one please and spare us your agony abrasiveness. Understanding certain times when an Attorney must be in Court for his Client, so calling 15 minutes BEFORE our appointment to reschedule when this woman flat out mentioned she knew he would be in Court ALL day ( during our appt time) and she has known since yesterday, yet she seriously waited until a short time to cancel.. we were driving there to meet Mr. Wallace. Overall... Uncouth. Rude Business Practices. We took time off from work, adjusted our agenda, extremely abrasive rude voice when speaking with us and/or leaving messages I dreaded listening to, cause not a pleasant person. OR....After the 3rd time, within a short period of rescheduling our appointments, cause SHE messed up again with placing the wrong time for our appointments... (Again), then denies. She would NEVER apologize for her mistakes either... I mentioned telling her SHE clearly made a mistake (her mess up & told nicely), cause I would of never scheduled ANY appt when I have another appt scheduled for that day and time that she stated I had.. She began to argue with me also.. No. Very frustrating and her "forgetting", then lying about NOT giving our return calls to Mr. Wallace is just horrible and sadly we enjoy Mr. Wallace SO dearly that is why we stayed, yet in the hopes she'd quit, or be terminated..soon. Very irresponsible and hopefully she will be replaced for his future business sake.