PHOTOS AND VIDEOS (1)
YOU'LL BE SORRY!!!
by Jim , 11/20/2015
THE ABSOLUTE WORST EXPERIENCE I EVER HAD AT AN AUTO REPAIR SHOP. My vehicle never did run right despite it costing me $1600.00, and them having it for a month...They replaced my head gasket, and only then, they discovered it had a cracked head. The manager there acted like I should have told him about the cracked head...How would I know that? They get paid for diagnosing and repair. I finally got to drive it home but it ran so poorly that I brought it back in so they could fix it. They said that it was running perfectly. I ended up using it a my 2nd vehicle, as the truck was shaking apart, door panels, stuff under the hood, etc. It also vibrated the clutch linkage components to the point where the shifting fork snapped off in the tranny. Another $750.00 for repairs. It sat for a long time until I finally afford to get it fixed! I recently took it to a reputable repair shop and it finally runs like my old truck! They quoted me $300.00 to fix it...it cost 304! The timing was off by 180 degrees, just like I expected! Kuzma auto repair in Hazel Dell is great! That guy listened to my concerns, and then repaired my rig......not like that blowhard who runs the counter at d & e who hit me with a wall of words and had no interest in knowing my concerns. THOSE GUYS SUCK!! I wouldn't allow them to work on my cars for free!!! shoul be zero stars
Wont go anywhere else
by bmaggsjr , 09/19/2014
I had been using D&E for a while for oil changes as I received some coupons. This included our Ford truck, Ford Mustang, and new Hyundai Sonata hybrid. They were always up front and professional, and they would occasionally recommend something else that could use work - but nothing like "Minute Lube" who try to upsell services everytime you walk in. It was always reasonable, and they would show me (seal leaking on the truck, for example).Coupons ran out, so I didn't go back for a while. The truck was in an accident, so I took it to a local competitor (you will have to find their negative review elsewhere). Seriously - took it back four times for incredibly stupid work. Unreal.I was driving a couple nights ago, and the truck died, couldn't get it to restart. I had towing service, so I was going to have it towed to "the competitor", and my wife mentioned "You liked D&E, why don't you take it there". So I changed the tow destination and dropped it off.Early next morning they called and let me know it was the fuel pump, and gave a reasonable estimate. I told them to go ahead.They called me a couple hours later and told me that they found the wiring connector was loose to the pump. The previous mechanic (sic) had not plugged it in all the way until it latched! They plugged it in, brought the truck back down, and that was it. Charged me fairly for shop time (which I am getting reimbursed from the competitor).Here was an opportunity to make some money. They could have just replaced the pump and not said anything. They are honest guys, and I am never going anywhere else, even with my new car that is under warranty.I see the reviews that state "do not go to D&E" - I am sorry if you had such a bad experience, but I have to disagree. I am encouraging my friends and family to start going there. 5 stars. Period.
Customer for life!
by Gyes , 05/09/2013
Since I began bringing our cars to D&E about a year ago, they have saved me hundreds $ over what other shops quoted and once found that a problem, Gaynor's had diagnosed, that actually didn't exist! They also have referred me to specialty shops without charging for diagnostic time and didn't chage us on other occasions as well for a various reasons. They are honest, fair and knowlegable. I was once suspicious of auto mechanics, now I drop my cars off at D&E with confidence that they will do right by me. Love them!
I trust nobody else
by Affordable Bridal Alterations , 10/18/2012
It is almost impossible to find an honest, capable mechanic. That is because D & E have them all. I trust these guys with all my cars and trucks. I have for years. If you find yourself in need of honest, trustworthy journeymen. D & E is the only place to go.
Trusted for YEARS!
by Melissa , 08/24/2012
My whole family uses D&E. They have always done what they can to completely fix whatever problem I have and they make an effort to keep the cost low. They are better than any other place I have ever used! Thanks D&E!
Always above the rest
by Rich G. , 06/13/2012
I have been taking my vehicles to D and E for years, I have always been treated fairly and with respect. Honest about work needed at a price that won't drain the wallet. Thank You! Steve and Dean.
by Stephen DuVall , 07/06/2011
trusted service, these guys will not try and get over on you ,personable experienced a shop i have used many years Thanks Steve and company
D and E auto care in Vancouver, WA
by KWHITE , 07/05/2011
D and E Auto is the best place to take your vehicle! We have been using them for several years and have never had an issue. They always tell us the issue before fixing anything, they tell us how much time we have left before repairs are needed, and their prices are amazing! They make it easy to drop off your vehicle in the morning and pick it up after work. Never had an issue. We are on our 4th vehicle that we take there!
by Cheryl , 06/09/2011
After taking my car to a well known shop in Vancouver, I took my car to D & E and talked to Steve, he was very knowledgeable and had me leave my car there, they offered to take me back to my work. When I got off work, they came back and picked me up. To my surprise, my car was done! No more strange noises! Next time, I will take my car here first!
by Used UP , 04/29/2011
Sent my car in for some repairs then picked it up only to break down the same day. They toe it back- fix it again.Never call to tell me its done or what was wrong or cost of more repair.I finally call- go down to pick it up again only to find another costly bill including the towing!!Lesson: be ready to pay a lot for their mistakes!