HIGHLY RECOMMENDED by
Fixed my washer, dryer and fridge SAME DAY following the storm last week! TOTALLY SATISFIED! Thanks Derek!
efficient and kind by
Derek fixed my appliance the same day I called! Awesome service!
great service by
Great Service by
I was referred by my sister whom derek work on her dryer and was fully satisfied. had Derek out to fix m oven and i would definitely refer to friends and family as well.
Way over priced by
Derek came out to look at my dryer. Told me there would be a $60.00 service call but if I had him fix the dryer the 60.00 would be waived. He fixed the thermal fuse on my dryer was in my house less than 10 minutes and charged me $195.00. Three weeks later my sister has the same problem called in a repair man for Lansing Illinois and was charged a total of $75.00. I called Derek to ask why I was charged so much. (Found out the part itself was on $10.00 so he charged me $185.00 for less than 5 minutes of labor) Derek to,d me I am paying for his years of experience and then told me that the part was only $3.00. So I wAs charged $192.00 for five minutes of labor. I told him I feel charging me $120.00 more was I felt excessive. He said read your invoice and then hung up on me while I was speaking. Rude over priced very arrogant person! DO NOT USE!!!!!! Btw I reported him to BBB as have others!
Poor workmanship and ineffective troubleshooting skills by
Unhappy customer -
Derek was called by my wife on Thursday, 6/13/13 following the storm the night before to obtain a repair price for our refrrigerator, which quit working after the storm. He said that he checked the refrigerator and the evaporator fan motor was grounded. He then said that he would be back on Friday between 8 AM and Noon. Finally showed up at 4:00 PM,changed the fan motor and guess what? The fan motor was fine, he mis-diagnosed the problem and said he had to get a "mother board". He said he would be back Saturday morning to install it..................never came or called.I called him on Saturday night leaving a message of course that he could have at least called to let us know he was not coming.He called my wife Monday morning and blames the problem on the parts store, likely story. Now he wants to come back Wednesday. I then called him demanding a refund which he refused. I wish I would have got to the bank to put a stop payment on the check but the "honest" technician cashed it on Friday.He has kept our money, refused a refund and our refrigerator still is not working.We have come to find out there is no such part as a mother board on this refrigerator.You better call the better Business bureau before using this guy because he is a poor, poor businessman and an incompetent repairman.
HONEST AFFORDABLE, FAST???? by
pissed off -
I called Derek and left a voicemail that I had an LG gas dryer that was tumbling but not heating and a Fridgidaire refrigerator lever that needed replaced on the water dispenser. He comes out the next day and says he doesnt work on LG appliances, then says the cost for replacing the lever on the fridge will be $247 (in addition to the $60 trip cost which equates to 20% of the total cost of the new fridge....AFFORDABLE??? yeah right) My wife calls me at work and gives me the news. I say no way Im paying $247 for a piece of plastic so the I tell her to get him out of my house. Guess what?? He was there 10 minutes charges me the $60 (HONEST???? not hardly, he never told me on the phone that he doesnt work on LG appliances). The problem I have is that I was told by Grants appliances that this guy worked on both LG and Fridgidaire appliances. So Im out $60 for 10 minutes of his time and still have broken appliances. This guy is at best a rip off. Judging by some of the other reviews, I would say stay away. Hes not worth your money or time. FAST??? Yep, he made $60 for 10 minutes of work, that equates to $360 per hour. Thats fast money for ya. For what its worth.
Merry Christmas -
I had a microwave problem, and D1 came out to fix my problem, Derek the repairman did not have the part but would call when he had it. I did not hear from Derek . I called several times, with no response. To make a long story short, I had to call another repair company who came out but would not work behind the mess that Derek left. Instead if taking the part i needed out of the bracket, he cut the bracket and took part of the bracket and the part. I am headed to buy a new micro. unbelievable.
BIG MISTAKE by
VERY. DISSAPPOINTING. Charged me $60 and still have a broken washer. Took 4 days to come to house and never came back. Didn't return my calls either. Go with family owned businesses with many years. Learned the hard way
Worst ever. by
Bad mistake using these guys to look at our washer. He showed up 3 hours late. After about 15 minutes after he showed up he said we need a new motor. I should've known better becuase the motor was spinning just fine on the spin/rinse cycle, it didn't agitate at all on the wash cycle. He quoted us $289 for a motor (we called the place he would get it from and it was $262) and $145 for labor. Removing the motor is a 5-10 minute job requiring only 4 bolts to be removed so I bought the motor and replaced it myself. The washer was doing the same thing as before. I called him and he never returned my call. I called him again the next day and got a hold of him and he said it wasn't his fault because I installed it. This guy is a joke, use someone that won't lie and jack up their prices.
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