PHOTOS AND VIDEOS (1)
by Suzzane , 09/21/2011
I was referred to Courtney by a co-worker who has been their customer for many years. I am fairly new to the Las Vegas area and wasn't sure who to call. I had recently bought a foreclosed home that had been vacant for almost a year so what was left of the yard and pool was nothing short of a mess. I had an appt with Frank and Betty who discussed my options with the budget I had to work with. Within in a few days they had a design and a week and half later they started. I'm happy to say I love my yard and plan to use them again when I'm ready to start on the pool.
POOR SERVICE - DO NOT USE
by UNHAPPY , 09/27/2011
The sale was prompt but the service was NOT. They delayed our pool resurfacing several times and then when they finally got to it (after the original completion date) it looked great for about 3-4 days. Then I started noticing that the pool surface was pealing up!!! My pool looked worse than before. So they Kelly, Jack and the President Chris said that polishing the pool was the answer. I only had normal plaster put in and as I was given the info for Crystal Tech - repolishing. I since asked Courtney Pools to give me the information from Pool Blend on polishing. I have also contact Pool Blend directly and both are not answering my questions. SO now I'M LEFT with a pool that looks like it's been sanded!! (HORRIBLE) To top it off there are 3 companies that get hired from other contractors to do resurfacing. According to Kelly the one that they used were guys...NO COMPANY. They hired people???? Foremans of the major ones. NOT LICENSED!!!! Paid through Courtney. BEWARE!!!!
by Colleen Courtney , 12/21/2011
Fortunately "unhappy" customers like the one listed below are few and far between. Our number one goal at all times is to have a HAPPY customer and we will come back 100 times if need be to make a customer happy. 1) We tell every client before the sale that completion dates are not set in stone. Weather plays a big part (when plastering) and windy days alter the schedule. Most clients understand that when its windy dirt and debris are flying and the last thing you want is that dirt stuck in your new plaster. 2) Although I'm not clear exactly what is being said towards the bottom of the review it sounds like "unhappy" is saying we hire unlicensed sub contractors. That is completely false. WE ARE LICENSED CONTRACTORS ~ A-10 and A-10E #67883 as well as C-10 #55372.Lastly, it was determined by an outside agency (brought out by "unhappy") that their particular issue was brought on by poor pool maintenance. Peeling or sanded spots were never found by the inspector.
by Ernie , 08/29/2014
Horrible service. Do not use.
Lack of skilled employees and equipment
by Unhappy with courtney , 08/15/2015
3 day job took 3 months. company lacks equipment and employees lack skills to perform simple work. Owners would not become involved.
by Miranda , 07/16/2010
Literally within two weeks (from the first meeting with the estimator to the install) we got the backyard we had always wanted. It's beautiful, clean and will be easy to maintain.Thanks Guys!
by shane , 03/18/2010
This company doesn't service the Henderson area
by NotMyYard , 05/31/2012
We contacted this company to try and schedule weekly lawn maintenance. After saying they would send someone out, they sent another e-mail stating "they do not service our area". WE LIVE IN HENDERSON; not the outskirts of town. Don't waste your time contacting this company! They don't need the business!