Consignment Northwest

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What started as a miscommunication between what we thought we had purchased and what was delivered to us a week later turned into CNW losing us as repeat customers. The asst. manger maintained that WE were WRONG and that tags were on items that we did not see. An employee actually present during our purchase supported the fact that the tags were in fact missing on those items! If the employee can see where the miscommunication was, then why could upper management not follow suit? The asst manager provided POOR customer service when she repeatedly called us liars saying that she placed tags on those unmarked items. She left no room for excuses for what may have happened to those missing tags, we were strictly WRONG and that was that. We do not appreciate supporting a business with poor upper management customer service. All that we were looking for was acceptance to a miscommunication and a quick refund, instead we received a bad taste in our mouth about CNW and in-store credit. W

Although repeat customers, we'll never be able to bring ourselves to shop here again. In the midst of a rather large purchase, my wife and I were treated so horribly by two CN managers that we can barely believe it really happened! I can scarcely believe that business is so good that customers could be treated so shabbily and valued so lightly. Shop here at your peril.

Consignment NW is buried in a business park and has no sign so we had some trouble finding it, but once we got their it was well worth the trip. I was surprised by a well merchandised and enormous showroom. All the items are used but everything is good quality and most of it looks like new. I ended up buying a sectional couch from them at a fraction of what I would have paid for new. Plus it made me feel good to do the "green" thing by buying used. The people were friendly and helpful and I will definately use them in the future to find an entertainment center.