Collision Revision (of Arlington Heights)

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Going to Collision Revision was the worse thing I could have done.



My 2011 vehicle was in a serious front end accident only 4 months after I had purchased it. It was the other drivers fault. And we both had the same insurance company.

I went Collision Revision because they are a recommended repair facility from my (now former) auto insurance company. When the car was towed to them I very clearly told the manager at Collision Revision they only had my permission to do the estimate. They did not have my permission to do any repairs. He assured me they would not do anything without my permission.



While doing the estimate for the insurance company, which seems like a conflict of interest to me, the manager from Collision Revision told me 4 times the insurance company gave them a number to stay under to get the job. (Also a conflict of interest. And possibly illegal.)



After Collision Revision came up with their estimate the insurance company called my car totaled. That was fine with me because I had purchased a gap insurance policy to protect myself from this kind of incident. Collision Revision negotiated with the insurance company and the insurance company approved the repairs. Collision Revision never had my permission to do the repairs and did not ask for my permission. I was told it wa not my decision to make, I had no choice.



Now I have a vehicle I would never ever have purchased. They cut corners to do the job cheap. They fixed panels that should have been replaced and charged the insurance company for replaced panels. The paint is so bad you can scratch it with your finger nail. It's been several months and I still cannot get the smell of varnish out of my car. The warmer the whether the worse the smell gets. And the frame they repaired creeks when I turn corners. I've been asked by many, many, many mechanics why Collision Revision and the insurance company fixed that car. My best answer is greed.



My regular mechanic agrees with me that the engine doesn’t sound right. I have not asked him to do anything to it because that would take the liability off of Collision Revision. He also found a transmission fluid leak Collision Revision had missed. That fluid leak was not there before the accident. Collision Revision brought my car to the nearest dealership and had it repaired under my warranty using a recall code for car 4 years older than mine. (That is illegal.) As for the engine they told me even if the damage to the engine is due to the accident I should just go to the dealership and have it repaired under the manufacturers’ warranty. (Also illegal.) But then the insurance companies check had cleared, what did they care any more? They're done.



To add insult Collision Revision put about 150 miles on my car while they had it. I had the oil changed the day before the accident. When I picked up my car the odometer had almost 200 miles more than the oil change reading. Not only that but I always have the back seats down flat and when I picked up my car the back seats where up and the drivers side head rest was adjusted for a much taller person. Someone made themselves comfortable in my car.



I've been trying to trade the car in on a car that has not been damaged, The first dealership I brought the car to had their shop look the car over and told me they would not take the car in trade because they did not want the liability. Every other dealership has told me if they did take the car in on trade they could only sell it at auction for far less than I paid for the car.