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PHOTOS AND VIDEOS (18)
Chauvinism? Special needs? What?!!!
by LunaTec , 08/16/2013
I asked for no chlorine as I have asthma. They convinced me that they had to use some. OK. I showed them what I have to take care of the pool. It was neatly organized in rows so that I could easily see how many of each bottle I had on stock and could replenish waht was needed. Right away he shuffled everything around making it a chaotic mess. When I asked him not to do that. (After all, it is MY home.) He replied with, "Oh I'm abstract." Whatever that means. Still I took a chance. He was out two times to service the pool. Both times he didn't close the cover all the way leading to leaves in the pool. His response? "My bad." ??So another guy comes to install the UV light so we could cut the chlorine use down to zilch. He doesn't have the tools he needs to do the job the first time so he comes back the next day. We had discussed where to put a piece of equipment that he was going to have to move in order to accommodate the UV light. When he installs it the next day he puts said piece of equipment exactly where I told him NOT to put it. Behind all the others where we can't get to it without cutting into pipe again. He completely dishonored my wishes. (Because I'm a woman?) And just did whatever was convenient for him. Apparently he again didn't have the proper tools to do his job. In this case he didn't have long enough tubing. Did he come to me with this problem? No. Even though I was a few yards away dealing with the pond guys. (These guys don't do ponds.)As the service man was about to leave, he knocked on my door as if everything was OK. The UV installer had left the scene of the crime already. When we went down to check on the job I grew livid. Not only was the equipment exactly where I told him not to put it, but another piece of equipment, the timer, was dangling from the wall!! There were cords hanging all over the place. An extension cord left hanging across a door. Shards of PVC (carcinegen) pipe all over the floor. And it wreaked so much of chlorine I nearly had an asthma attack on the spot! And of course the bottles in my cupboard were in complete disarray and the pool cover wasn't closed completely. What's WRONG with these people?! Chauvinism? Special needs? WHAT IS IT?!Needless to say we're hiring a lawyer. They have to reimburse us for equipment they destroyed and for hiring hopefully a true pro to reinstall the equipment they moved. Moronic is all I can say to describe these people. If they ever set foot on our property again we'll have them arrested for trespassing.
by alex , 04/22/2009
They are quite a busy store, but are always working to help customers as quickly as they can, and as best as they can. They got me set up with everything I needed to make my pool clear and fun for my family.