Circle City Transportation

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Stay far, far away from this company. I think this very well may be the worst service I've received from any company in my life. I booked their Party Bus for our wedding. They were to transport our wedding party from the church, to the Indianapolis Museum of Art for pictures, and then to the reception venue. The driver never showed up at the church. I was finally able to get ahold of Ernie, the owner, who told me the messaging system had a problem and the driver never received the notice to get us. I booked the service over a month in advance and contacted the company a couple of weeks before to confirm. The owner said he could be there in 45 minutes. We were not going to sit there waiting, so we had to buy Uber rides to the IMA so we could at least get some pictures in. The owner eventually met us at the IMA in a bus that did not match the pictures on the site at all. It was a basic transport bus that looked poorly maintained, not the vehicle shown on the website. After the wedding, the owner ignored four emails I sent requesting a refund for not even coming close to providing the service that I'd contracted for. I did get the owner on the phone and he was extremely argumentative, taking the tone that I should be happy that he did come at one point. He refunded half of my money. I argued that this was unacceptable as their screw up forced us to miss valuable picture time, we had to pay for Ubers to transport the wedding party for some pictures, and the bus provided was not the vehicle we'd paid for. The owner stated "I'm not refunding the total because you had an opportunity to cancel when the driver didn't show. I'm not the father of the bride, so I'm not going to pay for your wedding expenses." Use any other transportation company in Indianapolis. My experience with this company was absolutely awful. When you're planning your wedding, you don't plan on finding Ubers right after the ceremony because your contracted transportation doesn't show up.