PHOTOS AND VIDEOS (2)
by Lee S , 03/02/2016
EXCRUCIATINGLY PAINFUL! My 8 year old son, was screaming in pain as he was being wheeled to the hospital's door after a broken arm surgery. Tears gushed from his eyes, as he extended his uninjured hand out to anyone walking by: "PLEASE HELP ME, OMG PLEASE GOD HELP ME!....." I'm nearly having a heart attack myself as I re-visit this terribly painful memory. By the time we got to the exit door of the hospital, others were suggesting we turn around and go back to the ICU, where we had just left. The front desk called the ICU unit, and they turned us down, advising that if my son was in pain, to go to Urgent Care, his pediatrician, or the ER. With my son clearly in extreme pain, awaiting patients in the emergency room volunteered to let him go ahead of them. Dr. Camp took hours to return the ER physician's call and he was not able to administer any pain medication until he received a call back. My 8 year sol son's blood pressure was sky high from pain, and the ER physician "admitted him for pain control". Dr. Camp never stopped by the ER to see my son, or to offer any help, and I never heard from him. I did, however, hear from the hospital's staff who heard of the event and wanted my side of the story. Several weeks later, when the date arrived for the rod to be removed from my son's arm, I called ahead asking if there would be any anesthesia prior to the procedure, or should I give him something for pain before arriving. They said not to give him anything and that they would take care of it. It took 3 attempts from the "assistant", not Dr. Camp, at pulling at the approx 8" long metal rod out of my son's arm, cold turkey. When the cast was off, I noticed the long THICK OPENED SCAR down my son's arm. I asked the assistant where the sutures were, as there was none seen. This explains the uncontrollable pain my son was feeling as he was coming out of anesthesia and immediately being wheeled out of the hospital within minutes after awaking from surgery. My son is very self conscious about his scar and often asks if he can have it removed somehow. I find Dr. Camp a BARBARIC doctor and hope no other child ever goes through what my son had to endure.
Good experience with Dr. Stewart
by Leslie , 01/08/2014
My daughter broke her hand at school and summerlin hospital referred us to Dr. Stewart. We followed up with him the next day and were seen quickly and treated respectfully during our visit. We did have a few hiccups with scheduling when I wanted to follow up in their summerlin office instead of the other side of town, but it wasn't anything too terrible and we did eventually work it out. Overall we had a positive experience and it's a relief to have a good ortho doc to go to considering we have 2 active kids and injuries are inevitably going to happen.
EXCELLENT CARE is an understatement
by Jennifer , 10/12/2009
Absolutely everyone (doctors and staff) was wonderful. They got us in right away explained everything so that i could understand and answered every one of the million questions i had. When my second child broke her arm 6 wks later LOL, they went above and beyond what was called for as far as service. There are not enough good words to say about this place. Thank you Dr. Nielsen & Dr. Camp as well as the assistants and staff.hopefully i will never have to visit you again, but if i do you have earned a trust in our family.
The Best Ever!!!
by Erin , 04/07/2010
We have now been a patient of Dr. Neilson for I think about 3 years now. My daughter is a softball player and that as you know comes with occasional injuries. We have seen many doctors in our years of playing and our experience was very frustrating and most of the time awful. The moment I spoke to Kim on the phone at this office it was like night and day. She had genuine concern for my daughter without ever even seeing her. They got us right in and I can not even tell you the experience was outstanding. The really do care about there kids, they all (everyone who works there) show sincere caring for every child. They do check up calls to see how they are feeling and everything (something most other doctors don't do) they address every concern you could possibly have and always return phone calls. We have seen them many times and it is always the same. They treat my dauthter like she was their own. Sometimes there is a little wait but BELIEVE ME SOOO WORTH IT!! You will be ve
by lilian , 10/18/2010
The receptionist , the lady who schedules the appt. was not kind she hung up on me and made me wait more than 35 min on my cell phone .... terrible service from her........
The Receptionist/Front Office Assistant Rae
by NotHappy , 05/29/2012
Obviously my daughter breaking her arm was an unplanned emergency. My husband I a like many others are struggling to get by. We pay for private insurance but our co-pays for my 3 visits were over $300 which at the time of visits I did not have. Money is extremely tight. I am not a low life. I pay for insurance, I am just a mother trying my very best to take care of my daughter. I was already very embarrassed, and Ray (the front office assistant) made a point to give me dirty looks and treated me like I had just killed her dog. She did not say anything very rude but she was not friendly, acted very annoyed of me. I even rescheduled our final visit from the Twain office to the Windmill office just to avoid her and she was THERE!!! Not to mention the wait times for each visit were well over an hour past the appointment time. My 3 year old was very impatient and the front office assistant Ray was clearly irritated. They have nothing for kids to do, no kids books, or blocks. Something I would expect in a childrenÃ¢ÂÂs specialty office. She made me feel so horrible each visit I was almost in tears. I actually said to her "wow they have you everywhere" and she completely ignored me. Not that you have to be my best friend but she clearly has an attitude, I would never want her to work for me. Dr Neilson was very pleasant, wonderful bedside manner with my daughter. ItÃ¢ÂÂs unfortunate you have to wait out with the guard dogs for over an hour to see him. Ray should find a job where she does not have to work with the public. Her customer Service skills are so far below acceptable.
REVIEW BELOW IS ABSOLUTELY RIDICULOUS!!
by UNFAIR , 05/30/2012
WOW ... Talk about Ungrateful. Staff & Dr's have done everything to accommodate this family .Mother is very young and unable to control her children and finds herself in this circumstances with her pity story's of struggling to get by. Yet does not make an effort to give a good faith payment. (not to mention she even tried to walk out the employees exit to still avoid payment)...I think the staff @ CBS ARE WONDERFUL ....not a free clinic.... it sounds Just like another parent trying to get out of paying what they owe!
GOOD NATURED PEOPLE
by Pleased , 08/14/2012
I was very pleased with the service we recieved from Dr. Nielson and his staff. His staff was very interested in what happened and was genuinely caring. After waiting a very little amount of time we had the pleasure of meeting one of the best doctors in the industry. He was very percise in his treatment method and his diagnoses, his assistant Jared was a pleasure to be around. I think this office is outstanding and the employees are good hearted people. We were greeted by every employee that made eye contact with us, we were treated like we were part of their own family. I will continue to recommend people to this office.
by Brittany , 08/21/2012
My children have both been to see Dr. Camp, Stewart, and Neilson at various times. The doctors were all kind, courteous, and spent more time than most doctors explaining my child's injury to make sure I understood exactly what is/was going on. Some times we may have had to wait a little longer to see the Dr. but it is well worth the wait knowing my child's care was in the best of hands. The office staff was all friendly and I would recommend this office to anyone and everyone that needs exceptional care.
by Sassy , 10/06/2012
My son saw Dr. Camp as a 16 yr. old wo was diagnosed with a fracture in his lower back (spondyloloysis)by another orthopedic and since he was a child specialist, we wanted his opinion . Dr.Camp suggested surgery for this condition and said that if it was his child that is what he would do, rather than brace him. I had 2other opinions, neither of which thought surgery was the righ option for my son. We ended up bracing him for 3 months and got a Bone stimulator and his back healed perfectly. I felt like Dr. Camp had just moved to his new building and practice and I believe his opinion was motivated by his desire to do surgery for financial gain . Every other doctor thought that approach was too aggressive for a 16 year old and certainly not the best option. Surgery in this condition is often treated without surgery with success.