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Tasha E.

11/09/2019

Provided by YPmobile

My dog had to have emergency surgery to remove a tumor. I was nervous because my dog is 15 years old. The vet kept me updated after the surgery and I knew my dog was being taken care of. I would definitely recommend Cherry Point.

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Cheque G.

07/30/2018

Provided by YP.com

I took my sweet heart girl dog for a rabie's shot and the gentleman that was handling her was so nice and sweet to her that there was no problem getting her to go in for her shot, she is usually very shy, I highly recommend Chery Point for your pet needs.

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Allison G.

08/26/2017

Provided by YPmobile

Cherry point is an awesome, courtious and kind vet office. I highly reccommend!! They assist the owner as well as the pet. The staff treats you as family not just another client. They are a very caring crew and will follow up on your pets status like no other vet i have ever dealt with.

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terry52

05/24/2011

Provided by YP.com
I called for an estimate and w...

I called for an estimate and was told the teeth cleaning would be around.$300 including blood work...I took the dog ...The bill was $550.00...this was for teeth cleaning .........I was shocked...They should be able to give U a price and stick to it....I have heard several other people have the same thing happen.......
They do excellent work....but I feel they were dishonest when pricing....I feel this is very unfair...Prices like these are creating harm for animals...people will not take in animals due to the high cost and many more animals will be put to sleep...
Come on vets make a living.....but be fair ..that is over 1 weeks salary for me..But most important....if you give me a price quote....please do not almost double the price...and no there was nothing extra.......

A. O.

12/09/2015

Provided by YP.com

They won't send a prescription to an online pharmacy for my dog. The online pharmacy will only accept the script from the vet directly and they refuse to send a fax or email so my dog can get the medication she needs. They don't offer the medication in their office, so I have no choice but to see another vet because of their lack of customer service. I have NEVER been to a vet that wouldn't do this. I do not recommend going to them if you need meds for your pet and they don't carry them in their office. The reason they don't send an email or fax for your pet: they have had issues in the past with online pharmacies not receiving their fax or emails. Perhaps that is an internal issue, not with an online pharmacy. I have NEVER had an issue with online pharmacies not receiving a script from other vets in the last 15+ years. ZERO CUSTOMER SERVICE. Seems like a ridiculous reason to lose a customer. It takes so little time to send an email or fax.

"Here’s why customer service, good and bad, matters when it comes to word-of-mouth marketing*:

A dissatisfied customer will tell between 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people.
Negative interactions with a business are spread to twice as many people as positive ones.
People are twice as likely to talk about bad customer service experiences than they are to talk about good experiences.
67% of people spend money after getting recommendations from their friends on online communities like Facebook and Twitter.
Happy customers who get their issue resolved tell about 4-6 people about their experience. Customer experience isn’t just something that impacts the perception of your brand in the marketplace. It is your brand." POOR BRAND

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Gerry H.

01/24/2015

Provided by YP.com

Unethical! They put the animals through more just to make a few extra bucks. This also puts the owner through more hassle and time when it could have been a quick fix. My dog has usually only had to go to the vet maybe 1 to 3 times a year until we switched to them. We've been there 8 to 10 times in the past few months! This dog has never been this unhealthy. Everything has gone down hill since being in their care. DO NOT RECOMMEND!

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martinajuanice

07/22/2014

Provided by YPmobile
My Poor Roxie

Well Andy Cherry comes through for our family again!!

Roxie is my French bulldog and the love of my life. We board her when traveling and the CPAC team is wonderful to her. This specific trip I get a call from Dr Cherry explaining to me first hand that Roxie has not been herself and she had barfed up a corn cob (OMG... where did that come from, I thought)

But he was taking care of her.

He always treats her as his own and personally called me 2x a day with updates!!

That's 5 star service!!

GT
Gurt T.

06/05/2014

Provided by YP.com

To G.G. Doctor Cherry doesn't give written prescriptions for heartworm medication because they don't trust 1-800-Pet-Meds.com which is where you were probably trying to get your heartworm medication. They have been caught selling chinese knockoff that will actually kill your dog in some instances. If you don't like Cherry's prices on heartworm meds, you can easily call around and get a better price from another vet, who will almost always sell them to you without a heartworm test if you show the last negative. I live in Knoxville and get my flea and heartworm prevention from a vet here, but still drive my dogs to Cherry Point for their annual checkups because you really don't get better care for the price, which is actually much lower than most in Kingsport (looking at you Indian Ridge).

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G G.

05/01/2014

Provided by YP.com

NO Stars would be more appropriate for Dr. Cherry! Last spring, 2013, I took my 6 year old Parsons Terrier for her annual check-up and heart-worm medicine. They sold me enough HW meds for 6 months. I returned in the fall to get a written prescription and Dr. Cherry refused to give me a written prescription for the next 6 months. He would only sale me the meds. He was arrogant, greedy and extremely hateful after I have spent a bundle of money over the years with them. I pointed that out to him and he did not care that his bad behavior would eventually impact his success. In today’s economy, regardless of how much you love your pets, they are still…. “Pets”. To a worker bee like me, it is important to economize to survive. You cannot treat your clientele badly and survive in today’s business world! DO NOT DO IT!!! Do not patronize Dr. Cherry and his arrogant, greedy, hateful behavior. We have too many good Vets in this area and folks do not have to tolerate this type of unprofessional behavior. Plus, his arrogance has bled over to his staff and business support folks. They are all delusional and unprofessional.

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sherry.robinette1

03/17/2013

Provided by YP.com

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leslie.peery

02/18/2013

Provided by YP.com

Very unethical practice! Be warned!

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leslie.peery

02/18/2013

Provided by YP.com

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alan1107

08/18/2011

Provided by YP.com
Stay away from this place. As...

Stay away from this place. As any other business, they will have clients that love them, and those that dont care for them. Like us, we took our dog there... were told a specific price. And when we got the final bill, I simply questioned why a $410 difference... And instantly went from being treated from nice to, "you need to speak with Candy, our office manager." Who looked like she chewed on enough candy. We were not saying we didnt owe the amount, but was just trying to understand why! We were treated extremely rude and very unprofessionally. A young girl at the front desk let us know, she (the office manager) was going through a rough time at home with a divorce. I can see why. But what kind of place is this really?! And talking to many others that have gone to them, they have a huge turn over rate with the staff. That should tell you something. Bad Management is our guess. Do NOT Recommend

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volnut1957

03/05/2010

Provided by YP.com
Kathy Stanley

My family had a harrowing experience last weekend. Bought puppies from a breeder. Both became sick over the weekend. Took to Cherry Point first thing Monday morning. Both had parvo and had to be put down. Of course, we were and are devastated, but the kindness shown to us during this horrible experience is a blessing. We even received a handwritten note from Dr. Brown expressing her sorrow. Now THAT is a caring veterinarian hospital. When we do decide to get a new pet, Cherry Point Animal Hospital will be the place for ALL their need.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

Phone: 423-279-0983

Fax: 423-279-0983

Services/Products
Boarding Grooming Hospitalization Pharmaceutical Surgical Procedures Ultrasound
Payment method
cash, check, debit, discover, insurance, master card, visa
Amenities
Emergency Room
AKA

Brown, Erin H

Brown, Erin H Dvm

Categories
Veterinary Clinics & Hospitals, Pet Boarding & Kennels, Veterinarians, Veterinary Specialty Services
Other Information

Specialties: Felines, Cats, Puppies, Dogs, Doggies, Kittens, Canines

Services: Dentists

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