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Great prices and service
by Chandler Rock , 09/15/2011
I went to Chandler Rock after trying a couple other rock places. Chandler Rock was considerably lower in price ($8 a ton) on the rock I needed and they delivered it the same day. The other stores I went to said it would be 1-2 days to have my material delivered. The driver arrived on schedule and I received my materials within 2 hours of when I purchased them. I would recommend Chandler Rock to anyone.
Samples are not accurate.
by Dennis S. , 05/04/2011
I wanted to match some existing yard granite. I was told to compare my sample with their samples that were displayed just outside their sales office. I picked a color that appeared close to my sample and discussed my choice with their sales clerk about how there was enough color variation in their sample that it should work. I received 2 ½ tons that afternoon but the rock they delivered was lighter and very uniform in color.Returning to their sample, I was told that other rock had been mixed with their sample. My sales receipt said “All Sales Final”. I offered to return the rock at my expense, but was told they will not take anything back. I consider this very poor customer service. Beware of their displayed samples, they are not accurate with the material you will be delivered. Beware of their “No Return Policy”. Somehow customers are supposed to figure out their samples are not accurate and you should know that Chandler Rock makes no effort to satisfy customer problems.