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Lies and more lies by Dean - 11/15/2009
We began renting a property in August from a property managed by Diamond Rentals and am being forced to move after having been notified that the property was sold at public auction after having been foreclosed on by the bank. The previous owner of the property is co-owner and manager of Diamond Rentals in Killeen and she refuses to refund my $1000 deposit nor pay for the damages caused when the garage door came off the track and fell on my car. Ms. Samuel clains she is not repsonsible for any deposit return and denies she was the owner, however, Bank of America confirns she was. We will be out of the home on Tuesday as requested by the new owner but I am seeking an attorney to file for damages to my car and the return of my deposit.

Two months and already receiving a foreclosure letter from the bank. by Oneunhappycamper - 10/27/2009
I am a current renter of 21 Century Diamond Rentals. I move my family here from Savannah, GA and I am military. When we moved into the place, the maintenance was there fixing holes in the walls. The house owner still had alot of their personal belongings in the place. The pool had not been cleaned. The house was filthy. There was dog and cat hair everywhere. The back door was half eaten by a dog. They still charged me $1,250nonrefundable pet deposit for my 4 dogs and a cat. They said the door was on order. Its been two months and still no new door. Ants were coming from every wall after they said they had it exterminated.We spent one whole week cleaning the house. They even left theirtrashWe received a notice this past week that the house will be going into foreclosure proceedings from the bank. Its been only two months since we moved in. Whats really sad about this whole situation is the owner of the house works as the office manager within Century 21 Diamond Rentals.Worserentalplace

Half truths, smoke and mirrors by TxBoatMan - 10/05/2009
After having paid for several small repairs to made to two of the three properties this organization manages for me, I decide to inspect the repairs myself. Very shortly after my arrival I learn that no repairs had been made although monies had been withheld 2 months prior. The tenants in both cases indicate the issues have gone unresolved for several months now. Diamond Rentals indicated this would be taken care of without additional expense to me. Two weeks later I get bill emailed to me by the owner's wife Debbie for the repairs. Frustrated I contacted both Diamond Rentals as well as one of the tenants that had the a busines card from the repair service that provided the repairs. I was able to reach the repair service and learned the fee charged to the management company was almost half what I was billed for. Debbie claims it's merely a simple mistake but it has become one of many "simple" mistakes. Be extremely cautious doing any business with Century 21 Diamond Realty / rtentals.

Unprofessional and No Follow Up by The Voice Of One Renter - 05/31/2009
We began renting in May 2009 from Century21-Diamond Realty. The overall experience has been disappointing. The house was not cleaned nor the carpets shampooed before our move in date. We brought this to their attention, and they did a very poor job at cleaning (1/2inch thick dust in the bathroom, personal hygiene items left in the cabinets with 1/2 inch dust on them - so there is no way they even attempted to wipe these areas down. Walls dirty, animal hair everywhere, base boards filthy, tubs dirty, tile floors sticky ect....) We were happy with the carpet cleaning, which was done by a professional 2 days after our lease started. My husband and I ended up cleaning the house ourselves from top to bottom before we could ever unpack. We requested that our rent be prorated for the day that they were "cleaning" and the day the carpet was shampooed (since it was done after our lease began and we could not move in until this was done, they have not gotten back to us about this issue yet (it i

Not worth your time, money, sanity by DEEPLY DISAPPOINTED - 05/17/2009
I have been an owner with Century 21 Diamond Rentals for several years and I have had my fill of them. Initially, the rental property staff were doing a good job but everything changed. Every estimate that I receive for repairs is inflated, my requests for photos, comparable estimates, and simple return calls are constantly ignored. My property has been vacant for 8 months now and they are making no effort to have it rented, in fact, I have not gotten any correspondence from them since January 2009 and it is now May 2009. With the how being near a major military installation, 3 bdrms, 2 bths, 2 car garage, it should never be empty. It gets better. I just got a notice from the city that my property was inspected and the grass is more than 12 inches tall. How does that happen when the property is being managed by C21? Go figure.