Cathy's Pools

(423) 288-5290

5009 Andrew St
Kingsport, TN 37660

36.591622 -82.500643
http://www.dexknows.com/business_profiles/cathy_s_pools-b1835274

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18x 36 pool

by cathys pools , 06/07/2013

IN RESPONSE TO THE PREVIOUS REVIEW THIS CUSTOMER EXPECTED US TO PUT HIS LINER IN IN MARCH WHEN IT WAS 30 DEGREES ,MUST BE 70 DEGREES ALSO WE HAD TO CLEAN UP HIS GARBAGE AROUND THE POOL BEFORE WE HAD TO CLEAN UP THE SEWAGE OUT OF HIS POOL MUST HAVE BEEN USING IT FOR A BATHROOM AND HE EXPECTED US TO HAUL IT OFF NO WAY IT WAS HIS GARBAGE AND HIS SEWAGE, HE TOLD US WE SHOULD HAVE HAD 2 PAIRS OF SHOES ONE TO ENTER THE POOL AND THE OTHER WHEN WE GOT OUT LIKE THEY DO IN THE HOSPITAL OPERATING ROOM, I INFORMED HIM IT WAS A CONSTRUCTION ZONE ANE NOT A HOSPITAL, ALSO HE TOLD OUR EMPLOYEES WHERE TO DUMP THE DIRT OR HIS SO CALL GARBAGE. HE ALSO TOLD ME TO ACT LIKE HE WAS DOING THE LINER JOB SO THE GARBAGE PEOPLE WOULD PICK UP THE LINER AND HAUL IT OFF BECAUSE HE DIDN'T WANT TO PAY A DISPOSAL FEE. I TOLD HIS WIFE IF SHE DIDN'T LIKE HOW THE LINER FIT WE WOULD GET THE REP OUT TO LOOK AT . HIS WIFE APOLIGIZED FOR HER HUSBANDS ACTIONS AND SAID SHE WAS SORRY FOR THE WAY HE WAS ACTING THAT HE JUST DIDN'T WANT TO PAY US AND WAS LOOKING FOR AN EXCUSE AND GET THIS SHE EVEN ASKED ME FOR A HUG AS A FRIENDLY JESTURE AND I CAN PROVE EVERYTHING I HAVE TOLD YOU. WE HAVE BEEN DOING LINERS AND MAINTENANCE FOR OVER 22 YEARS AND I CAN PROVIDE PICTURES OF THIS JOB BECAUSE I HAVE THEM. HIS WIFE SAID IT LOOKED BEAUTIFUL AND SHE WAS HAPPY. MY DAUGHTER DELIVERED HIS WARRANTY PAPERS THURSDAY AND HE TOLD HER THE POOL LOOK GOOD AND WAS HAPPY WITH IT. I HAVE FRIENDS IN THE NEIGHBOR HOOD WHERE HE LIVES AND I ASKED THEM ABOUT HIM AND THEY JUST ROLLED THEY EYES BACK IN THEIR HEAD AND SHOOK THEIR HEAD. I GUARANTEE MY WORK BUT I DON'T TAKE NOBODYS GARBAGE OR SEWAGE WITH ME UNLESS THEY WANT TO PAY A DISPOSAL FEE.

inground 18x36 rec. pool liner and stanless steel steps

by difficult , 06/01/2013

a contract was obtained and adeposit was give to cathys pools to have a linnerand wedding cake steps installed in early spring. Pool liner and steps were installed in early summer. Pool liner and new steps do not seem to match up. Wrinkles around top step in corner and steps are pulled away from walls on right side of steps. There is also a sharp felling object holding liner to steps. Cathys pools has taken the position that it is up to me to have corrections made. Construction/insulation process was below my acceptiable standards. Sand was all over pool deck and sidewalk and wast was dumped in corner of my properity. Cathys pools says that is up to me to clean up. Its just their normal construction process.

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