Car Nu Auto Detailing

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CLOSED NOW - Opens at 8:00am

To be honest if I could give them no stars I would. I made an appointment in advance. I dropped It off a few minutes after 8:30. Joann at the front desk rudely let me know that I was late. I asked how long it would take and she stated all day and then verified my phone number. I drove by several times throughout the day and saw that starting out around 2:30 it was parked out front. I wasn't called until 5:50 to let me know it was done. I went down and looked it over and it looked like garbage. I called back the next day and spoke with a manager who assured me they would get it done today. They finally called me again around 2 and let me know it was finished. I came down and looked it over. Again, it looked like crap. They make excuses for everything and don't take ownership of their work. For being a detailing company there sure is a lack of detail. I would not recommend this place to anyone.

I had a terrible experience with this business. I scheduled an appointment to have my car detailed. The person at the front desk was okay the first couple of times I spoke to her but later I felt was very rude and unprofessional. I called the day before my appointment and was greeted by a voice mail message. I left a a message asking if it was okay if I could bring my car in a little later than originally scheduled (9 instead of 8 or 8:30) and told them to call me if this was a problem. I never received a call back. When I arrived the next day around 9:00, the person said "You're late!". She was not kidding. One of the detailers was standing there so I asked if it was still okay to leave it. He said "Yes" so I left it. I received a message a few hours later saying they had a "huge concern" about my car. When I called back, the person said that radiator fluid had mysteriously leaked all over the floor of their shop and that they didn't think it was safe to drive it because of the lack of radiator fluid. I went to pick it up and they offered no explanation or apologies, just handed me the keys and said nothing. I had it towed to my mechanic who said (after over $200 worth of work) that the radiator hose must have blown off when the engine was steam cleaned and that the person must have replaced it. If they would had at least admitted to what happened & replaced the fluid, I would not be this upset. They did a decent job cleaning my car (I was told by my mechanic that they use Armor-All which is not the best product for leather but I have not verified this). I will definitely not be going back because of their unprofessional behavior.