Captain Phil's Auto Lube & Car Wash

(509) 547-9098

3810 W Court St
Pasco, WA 99301

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Monday closed

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46.2415405 -119.1410638

MON closed TUE closed WED closed THURS closed FRI closed SAT closed SUN closed

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Worst service...the mechanic is a scammer

by Jackie , 05/07/2012

Worst place ever. In October 2011 my car was having engine problems I have Nissan 350Z. The owner Humberto who bought Captain Phils but aka First Choice Auto repair, said who would take a look at it. So he did and said I needed a new engine, he asked for $4160.00 up front. I gave him a check of $4160.00 because he stated he needed to order the new motor. Well days, weeks and months passed. He still had not fix my car. I would go check on it everyday. He would get mad because I would send my mom or my boyfriend to check on the status of my car. Every time he had a different excuse. He stated he was "too busy" in my mind I said to myself "Too busy but why run a business" he also said he did not have enough employees...then why did he take the job? Then he had his friend take out the engine for him but still the job wasn't completed. Well I would call him and of course would not answer my calls or he had his phone turned off. Finally I sent him a certified letter stating I needed my car and money in return or legal action will take place. Of course this man never replied. I took Humberto to small claims court on March 5,12 and he did not appear, I won the judgement for $5039.00 . That same day I went to his shop of course he wasn't there. Well I went to the mechanic who took the engine out and he told me that someone had to pay him for taking the motor out. I never took my car there so why would I pay. The mechanic said this car has been sitting here too long and Humberto never ordered an engine. Then told me that I didn't need a new engine just replace the crankshaft which was cheaper. So the next day I went to Humberto asking him to return my car since it was left to him. Weeks pass by, I decided to take a police officer to pick it up my car because Humberto started saying I was harrasing him so finally I took a police and I got my car April 6,12 but the man still hasn't payed me. DO NOT COME HERE UNLESS YOU WANT TO GET SCAMMED!!!! Please beware, My car is still not fixed and was returned with no motor and no money.

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