The worst ever!!!
by Tony , 03/17/2014
Some HD channels work fine, while others are constantly "pixelated" or "tiled", or don't come on at all. The internet is very slow, and loses connectivity several times a day. The service is not at all worth the $140/month we pay. There are no "On Demand" features, even though they have been promising for years now. I miss my COMCAST!!!
Terrible customer service
by Randy , 12/02/2013
Been put on hold 3 times today trying to visit with an actual person on a billing error. After 7 minutes, 6 minutes and 10 minutes I had to hang up as I couldn't wait any longer. Been an issue in the past - only way to visit with anyone at this company is by driving to their physical location and standing in line. I cancelled the TV years ago, but cable internet today is my only viable choice. I can't wait until that changes!
by Shane , 08/05/2013
I have been a customer of Cable One with minimal issues for 2 years. I called today to schedule a move of serivces, Monday 8/5/2013. I was initially told I was a four star customer and thanked for my patronage... then I was told they were so busy with new installs they couldn't relocate my services of internet & cable for a full week!!! Seems that the new customer is more important tha keeping the current one. I wonder what the cost is per individual to gain a new customer vs. keeping a current one? Either way, I am a new customer for someone else.
by Amy Lake , 10/17/2011
I've had more trouble with Cableone since signing a contract. The phone never worked well. When I called to tell them of the problems, it was always my equipment at fault, even though the equipment worked perfectly well with Qwest. They then said I had no choice but to keep the service as they drew out the time of "testing". They have the shadest contracts since cell phone companies and will not work with you. Even the internet become a problem, with service outages and slow down. Would never work with again!
by Samual , 06/01/2011
After a week of my Internet being down, they send a tech out. The next morning, the internet goes down, yet again. I call them again, they send out the same tech. The long story short, I am now in a legal battle with Cable One over the unprofessionlism of the tech. However, I still get to pay for my poor service. It would seem they give just about anybody a van and some tool and call them a tech. How about someone that actually knows what they are doing?