More than pleased
by NYer stranded in FL , 06/19/2016
My husband and I, two kids and a senior dog broke down in our F350 truck with a truck camper on it and towing a trailer with small equipment on it. The transmission had over heated and had blown out all its transmission fluid. This was 5:30 on a Friday evening and the temperature was 104. These guys were wonderful, we did not wait long, we required a 18wheeler tow for our truck and camper, and a second tow truck for our trailer. It was not an easy tow for the driver of the 18wheeler tow truck, it had already been a very long, hot, air conditionless day for him and he was so kind, patient and helpful ( his name was Brian). We were unsure of where to take the truck to be repaired and changed our mind a couple of times, he was incredibly patient with our stressed out, frantic scenerio. They also were extremely understanding with our situation and went out of their way to help us more than once. The owner himself was helpful beyond measure. We came in contact with at least six of their employees and everyone of them was just as incredible. Definitely a business of integrity.
by Terry M , 09/25/2015
This is a terrible company when you are in need. I had an accident and they HAD to tow a trailor because they said the wheels where locked up. The whole time the wheels were turning when they loaded it. Once they got ot to the shop 3 miles away they charged us $150 to get it back minutes later. The guy made up several excuses to tow it and looking back none were valid. They take advantage of people at the worst times. I only wish there was more i could do against this company. Dont trust them at all.
Disappointing service for the public
by Disappointed , 11/25/2014
Our son paid 20 dollars to park at Waste Pro for a sporting event but he did not return back to the car before the gate was locked. The non-emergency police came to the lot to help us identify our car and help get our car out the lot. Earlier I had called 24hr waste pro emergency phone number but no return phone call. The police had another number to call waste pro. We waited the rest of Saturday night and Sunday with no return call over the weekend. I drove monday morning 1 1/2 hours at 5am back to orlando to find my car was towed Sunday the day before. I called the tow company that was used but at first I was told they did not have my car. My car was towed 30miles away to Sanford. I was charged extra charges, told to pay with cash and was not given a receipt. Disappoiting service for the public!!
Liars with pants on fire
by ripped off , 10/14/2013
Called on Friday to get car ..... I nor my insurance co was never notified of car towed per Fl law. Was quoted by Paula $325.00 as total and that they could be reached on weekend to get car. All Saturday they did not call back for me to pick up car. Sunday am run around for Eric to contact owner to get car. Owner Scott said I would not have to pay Sundays charge due to not answering phone all Saturday. That was bunk on Sunday the charge increased to $443.00........ and of course Sunday was included. Quote from the owner Scott...."if you want your car you have to pay it"!!!!and then they would only take cash..... oh plz whats that about?
by E. Torres , 10/17/2012
Locked myself out of my newly purchased vehicle (it only came with one key) and not only did they respond quickly, (under forty minutes), the driver got me back in in under five. He was courteous, and proficient! I would recommend them.
Terrible People Skills!!!!!!!!
by William , 03/28/2012
I was cursed at over the phone.
GREAT FAST SERVICE! CHEAP!
by tobo44 , 01/20/2011
I JUST SAID IT ALL CHEAP AND FAST SERVICE! IT WAS A GREAT EXPERIENCE!
Poor Customer Service
by Jacky Chan , 07/15/2009
I was lost within miles trying to locate C & S and an employee named Scott (if thats his real name) stated he couldn't give me directions because I should know where I'm going before I travel. My mothers vehicle was towed,on its 3rd day accumulating fees and this jack*** was very rude & wanted a 4th day totaling $400. I then had a relative call for directions same response along with "WE'RE CLOSES ANYWAY!!!!"