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Reviews

10/14/2013

Great service

We found the bed of our dreams, but then discovered that the California King rails had been discontinued. Bring It Home had the rails we needed and shipped them within the promised timeframe. They were crated and packaged very carefully, so there was no damage - my perfect bed is complete! thanks!

08/28/2013

Excellent Customer Service!

I recently ordered a piece of furniture from Bring It Home Furniture. I live in VA, and I had to cancel my order. I received excellent customer service throughout the process, and I want to say THANK YOU!

08/25/2013

Do Not use Debit Card!!!!

Bought a small item from their store. Wasn't happy with it after I got it home and took it back next day for a refund. Was told it wasn't within 24 hours and would need to wait for a check. Well it's been six days and still waiting. BE REALLY CAREFUL!! MAKE SURE ITS WHAT YOU WANT. HAD IT BEEN ALOT OF MAONEY AND ME NOT HAVING XTRA TO SPEND ON WOULD OF BEEN OUT OF LUCK IF I NEEDED TO BUY ANOTHER SOMEWHERE ELSE!! CAUTION!!!!!

06/10/2013

Without a problem

I placed my order, was told 2 to 4 weeks, I haven't made many purchases offline for any big items so I was a little nervous. I received the product brand new in the box and on a pallet without any issues whats so ever. Very happy with my first time ordering from this company.

05/20/2013

extremely aggravated

ordered some furniture over 5 weeks ago. first email we received said we would receive it in 2-4 weeks. we still havent received our merchandise and when i tried to cancel the order now they want to charge me a restocking fee of who knows what for something i have yet to receive. one person tells me that the merchandise is suppose to be delivered to them at the end of next week ( which is what ive heard for few weeks now) next person tells me its in transit to their warehouse. i just want a full refund so that i can go somewhere else.

05/07/2013

SCAM!

Over two months after I placed my order, this company has yet to deliver. Every time I ask for a status update, I am told that the item "is scheduled to arrive at their warehouse" in another week or two but this is obviously not true.

03/27/2013

Not so horrible

This is the 3rd time I have bought from them on Lancaster in Salem. It is very true that they NEVER deliver on time, but their furniture is good quality and much less expensive than what was advertised on the internet. I always go to their store after finding what I want online or at other stores an they will beat the price of whatever it is you found. It is worth the wait. They always end up delivering. I bought a kitchen table and kept it until the new one arrived.

02/23/2013

paid yet left hanging

I purchase a mattress & boxsprings after which i was told they were all sold out but assured me of there weekly deliveries which did take place but they then sold my set .oredered another now here it is 17 days later and i'm still being put off.So everyone beaware of there shady practices and lies to there customers!

01/29/2013

FRAUD!! BRING IT HOME FURNITURE IS A SCAM!

We placed an order online November 2012, and then never heard from Bring It Home Furniture. We called several times to obtain the status of our order, and each time we were told that they don't know when we can expect delivery. Finally, we called to cancel the order. With this the owner verbally abused and threaten us! He refuses to refund us our money and, as of this review two months later, he still refuses to refund our $622! Buyer Beware!

01/24/2013

FRAUD

NOT A HAPPY CUSTOMER. AFTER JUST PURCHASING A TWIN BED WITH TWIN MATTRESS WITH MY DEBIT CARD. CALLED TWO HOURS LATER CALLED TO CANCEL DUE TO FINDING A BETTER DEAL. AFTER THEM HAVING THE BED AND MATTRESS IN THE WAREHOUSE WAS ADVISED CAN CANCEL ORDER BUT WOULD CHARGE 60% OF THE TOTAL AMOUT OF PURCHASE PRICE. STORE MANAGER ADVISED COULD LOWER FEE TO 50.00 DOLLARS. THIS HAPPENED SATURDAY IT IS NOW THURSDAY AND STILL HAVE NOT RECEIVED MY MONEY BACK. STORE MANAGER STATES HE HAS NOT HAD TIME TO WRITE OUT THE COMPANY CHECK.

12/20/2012

Camilla bed msrp $1289 bought for $799

I had read all the reviews on here so I was extremely skeptical if I would receive my piece of furniture I ordered. I had first called them to make sure it was in stock. They called me back and said that they had it at another warehouse. They stated that it would take 2-3 weeks which I was ok with because I did not need it right away. Just received it today and it is perfect, just as advertised. This was an Internet sale and I saved about $550 including taxes which I did not have to pay for and free shipping. I would definitely buy from them again. Just be sure to call first to make sure they have it. Thanks for new bed.

09/17/2012

Listen to everyone else's review!

So I found a piece of furniture I was shopping around for on this website. I saw the other bad reviews and almost didn't buy it, but it was the best price so I went for it anyway. Mistake, the exact same thing happened to me as the other reviewers. It showed it as "in stock," but days later I recieved an email telling me it was not in stock and they had cancelled my order. Not a huge deal, but did end up being a waste of my time. I don't think they will succeed at online sales if they keep this practice up.

05/16/2012

AVOID AT ALL COST

This place charged my card, told me it was being shipped, and 2 days later told me it was out of stock. I went back to the website, and sure enough IN STOCK only now they had raised the price 100+$. SAVE your money, and yourself from a headache and buy locally. This place is a joke.

05/11/2012

I was happy....

My husband and I were looking all over for a new mattress set, and saw their sign for a queen pillow top $250. The store was not yet open (Apparently you cant buy a bed before 11am) anyway, as My husband and I were pulling out of the parking lot one of the employees opened the store for us (before opening time) we asked about the $250 queen pillow top the man showed us and then left us alone, we browsed through the store for a good hour laying on the various mattresses after finally finding one. They offered us free same day delivery and set up because we didn't have their coupon that comes in our mail. We plan on getting a Sofa and Love seat set from them within the next year or so.. The cost of the bed was $800 so we paid a lot more than we had planed on before we walked through the door. There was no pressuring or anything of that nature...

04/13/2012

Would not recommend to buy from this place. False advertisement and never delivery.

False advertisement and never delivery. Don't know why they are in business as they dont deliver. Don't believe their web when it says it's in stock. Stay away if you want to avoid any pain and suffering.

04/09/2012

Would never recommend!!

We were told our bed was being shipped on 3 different occasions and wasn't actually shipped until I called to complain ( in which when the customer service rep finally called and I could hardly hear her with her screaming baby in the background). It took over a month to get our purchase which ended up being damaged. THis issue hasn't been resolved but will update.

03/29/2012

Able to rectify order and all misunderstandings were cleared up...

Update: Please disregard the previous review.

03/29/2012

Horrible service and slow order processing...

Ordered from their website and it says "orders processed in 24-48 hours". So I spend $499 and a week later...nothing. No call from the shipping company no call from them no email or any other written respondence except a mass email with misc info that they send by default to all online orderers. Thats the biggest gripe I had, they are slow slow slow. Then when I want to cancel and send an email, they all of a sudden return the email I sent to them the previous morning, telling me it will ship out soon. WTF! If you had it in stock like your website said, it should already have been shipped out to me. No thanks, I'll gladly pay more from a reputable business that's actually accredited by the BBB. Should have known like the other commenter on here said.

03/22/2012

Excellent

I have been looking ALL OVER Salem for a black all wood gathering table! No one had any in stock, "we have to order it and it will take 2-3 weeks" was all I heard. Every place I went was horrible customer service and rude sales people. I walked in to Bring it Home Furniture on Lancaster Drive in Salem and within 10 minutes purchased and walked out with my new gorgeous table!!!!!!!!!!! Thank you Jose for your excellent customer service!!!!!!!!!!!!!!!

03/22/2012

Excellent

I have been looking ALL OVER Salem for a black all wood gathering table! No one had any in stock, "we have to order it and it will take 2-3 weeks" was all I heard. Every place I went was horrible customer service and rude sales people. I walked in to Bring it Home Furniture on Lancaster Drive in Salem and within 10 minutes purchased and walked out with my new gorgeous table!!!!!!!!!!! Thank you Jose for your excellent customer service!!!!!!!!!!!!!!!

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: 503-363-6826

TollFree: 888-962-7464

Payment method
check
Neighborhood
East Lancaster
Other Email

Category
Furniture Stores
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