Nasty place! Never go here! by
Smells, filthy, poor customer service! Rude doctors rush through the exams, it seems like their just rounding up cattle they could careless about you as a human being or why you are there! Dr.Nervick is the worst, i dont recommend this place to any one it should be shut down to be honest! Front staff are very immature!
satisfied patient by
satisfied patient -
I have been a patient here for 4 years now and have not had any problems the staff was very friendly and happy to assist my needs. The Doctors and Techs were wonderful to myself and my son. I recommend Brighteyes Vision Clinic.
Mom of six -
I called in to ask a few elementary questions about the eye exams and what they consist of before I brought my children in. I explained everything to the woman who answered the phone and asked my questions. She couldn't answer one of the questions I asked and she put me on hold to go find out the answer. So, I sat on hold and after a few minutes someone else got on the phone and asked what I needed. I told her that there was a lady helping me who went to find out an answer to a question I had and I said that I would like to wait for her. This lady told me that the other lady was with a customer and really busy so...what did I want to do. So I had to re-explain everything to this woman who was less than pleased to be answering anything.
good but not so good by
angry patient -
it is a good place to go but they said it would take 10 days and they would call to get my daughters glasses.and it took them 3 weeks to get them. and thats because i called and told them if they were ready because they didnt call so its good but have troble with getting glasses in time.
Pleasantly surprised. by
I was a bit apprehensive after reading the posted reviews. However, everything went great. Wait time was very short; maybe five minutes. The technician and the optomatrist were both personable, thorough, and professional. I was most pleasantly surprised by the eyeglass selection staff. Unlike prior bad experiences with Pearl Vison, the staff at Bright Eyes explained all of my options and the related prices after the insurance deduction; so there was no sticker shock when I received the final bill. The interior design is not like a "Cherry Creek Boutique" but I'd rather not pay for expensive furnishings and look an eyeglass selection I could never afford.
rude rude rude manager by
I had an appointment in the clinc everything was great really good girls and really helpfull... The doctors are amazing and really educated. But after having some problems whit the ordering of my glasses i had to deal whit the worst unprofessional rude nappy hair manager. I have never encounter whit such a bad maneger, she roles her eyes she looks durty and not to say about her makeup, it seems like she has not wash her face in days but in my oppinion i think they should really consider doing something because if not i will be moving my family, friends and my self to the new clinic gust down the rode. rude rude rude
nice frames, drs awful managers by
let me start out by saying the quality of frames they had for my daughter were amazing best in the area. First off they made my daughters lenses wrong went back the lady at the front was very nice and apologetic......she notified her managers i think one was a man wearing a stained jersey and the other was a lady who looked like she rolled out of bed and went to work so not professional. she rolled her eyes and said they will be done in another 7-10 days then they both went to the back. not okay if it wasnt for the dr -or the young lady up front i would of just told them to choke on the glasses :) but i guess you get what you pay for.
Getting Better by
The customer service is improving, thanks to the people who've come forward and complained.I had to get my glasses fixed, and the lady was very nice. Turns out I had a screw loose.
This is not somewhere they have any kind of customer service. They are very rude; the "ladies" at the front desk have an attitude that resembles one that works in a prison. You ask a question and they act like you are bothering them. Then they make you wait over a half hour for your appointment but if your more than ten minutes late they will reschedule you for two weeks later.(and they do not care how it inconveniences you one bit) Very poor professionalism! If it wasnât for the Doctor who is actually pretty nice Iâd go elsewhere. They will be okay though itâs pretty clear they cater to the Medicaid community, and if you close your eyes you may feel like your having a culture experience and mistake yourself for being in a Walmartâ¦.
Horrible counter staff! by
The guy at the front desk was horrid. We stood there for close to 5 minutes before he even asked us what we wanted, and even then he never looked up from whatever we were doing, and it was worded "What do you want" literally. Once we were finally taken back, the nurses and doctors were very friendly, but again, when my son went to pick out his glasses the front counter staff completely ignored us. After we picked out the lenses we had to deal with the rude guy again who just basically had no personal skills. When we went back to pick the glasses up, they handed them to us and walked off. I had to ask for a case, and if they needed for me to sign anything. Pathetic.
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