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Unprofessional by nothappy - 04/15/2009
I can't comment on their service, because I didn't get that far. We went in to have them look at our brakes, and to get a quite. We walked in, waited for about 5 minutes until someone finally came to the counter. We told them what was wrong with our brakes and asked the man working what he thought it was. We asked him a two part question (not a yes or no question) and with glazed over eyes and an unexpressive face said, "yeah that's what it is". All we could say was, "What...that didn't answer our question." We then asked, "Well what do you do as far as quotes, do you charge a fee to look at it and see what's wrong, or do you call us before you work on it." And he said, "Yeah that's what we do." WHAT??? After that he said that they had actually been closed for 20 minutes so we would have to come back in the morning to drop off our car (but their OPEN sign was still lit up). To say the least we didn't drive back the next morning. They were very unprofessional and weren't helpful at all.