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I'm not a happy customer
by BBinAZ , 05/03/2014
Bonds seemed like a good bet (we were referred to them) until we actually had to deal with them. When we signed up with them we had all of our own equipment from a previous homeowner installed, outside of one piece of hardware. WE paid for the hardware. In fact, we even had to pay for a spare battery. Last weekend we had three false alarms with our motion sensor. Each time they called, I said not to send to police as there was no window or door alarms. I decided it better to drive all the way home and check things out myself.There was absolutely nothing wrong with the house. It sat as it always does with nothing to set off the alarm. I called Bonds to try and find out why we had these issues. I was told they could only tell me the time of the alarm. The last thing I want is a false alarm when I don't catch my phone and have the police show up so I asked if they could check our system out. They said they could for a $60 trip fee, $80 an hour and fees for hardware if they decided I needed something replaced. So, I could be in this for a few hundred dollars.I called a competitor and was told that they would replace my old system with a new system I could access online, new panel, connected thermostat etc. for a $99 installation fee. NO extra cost for hardware. I lifetime guarantee on EVERYTHING. They will come and fix/replace anything for a $50 trip charge and NO hourly charges if we ever need it. All this for $15 more a month, including temperature monitoring, which we don't even have right now and would cost more with Bonds anyway.So, we tried to cancel with Bonds, but then found out we are on a 3 year contract even though WE paid for everything! I read through the fine print (which I should have done originally) and it is AWFUL.We've asked them to cancel our agreement and waive their termination fee, which is HUNDREDS of dollars, since they have not subsidized ANYTHING. WE PAID FOR EVERYTHING!!!I'm kicking myself for not reading the contract. That's what a slick salesman will get you! Lots of promises but no other options given. I wish I would have shopped around and found a company willing to go month to month since I own everything We're still try to get this settled after 4 phone calls and an email. I suspect we'll just end up being a VERY unhappy customer until the second our contract expires.