Bonds Alarm Co. Inc.

http://www.bondsalarm.com

(602) 955-3990

4040 E Camelback Rd ste. 250
Phoenix, AZ 85018

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33.509893 -111.99423
http://www.dexknows.com/business_profiles/bonds_alarm_co__inc_-b552478

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State-of-the-Art Security Systems. Serving the Valley Since 1957.

Hours:
MON 24 Hours TUE 24 Hours WED 24 Hours THURS 24 Hours FRI 24 Hours SAT 24 Hours SUN 24 Hours

Open 24 Hours / 7 Days a Week

Description: Bonds Alarm Co. is a security systems company serving Phoenix, Arizona and the surrounding areas. We offer both residential and commercial, state-of-the-art security systems and burglar alarms, and our technicians have been offering same-day service and repair since 1957.

Additional security products include:

• Fire alarms
• Security and CCTV cameras
• Integrated sound systems
• Telephone systems
• Two-way voice communication
• Central vacuum systems
• And much more

At Bonds Alarm Co., we also offer a 24-hour UL local monitoring service for the convenience of our customers.

We are a board member of the Arizona Alarm Association and member of the Electronic Security Association. We are fully licensed, bonded and insured for your protection and peace of mind.

Please call today for more information or for a free security review of your home or business!

Category: Additional Home Services|Home Electronics

Service Area: Serving: Blue Gap AZ, Chambers AZ, Chinle AZ, Cibola AZ, Dateland AZ, Dennehotso AZ, Ehrenberg AZ, Fort Defiance AZ, Gadsden AZ, Ganado AZ, Hotevilla AZ, Houck AZ, Kayenta AZ, Keams Canyon AZ, Kykotsmovi AZ, Kykotsmovi Village AZ, Lukachukai AZ, Lupton AZ, Many Farms AZ, Nazlini AZ, Pinon AZ, Polacca AZ, Quartzsite AZ, Red Valley AZ, Rock Point AZ, Roll AZ, Round Rock AZ, Saint Michaels AZ, San Luis AZ, Sanders AZ, Second Mesa AZ, Shonto AZ, Somerton AZ, Tacna AZ, Teec Nos Pos AZ, Tsaile AZ, Wellton AZ, Window Rock AZ, Yuma AZ, Apache County AZ, Gila County AZ, Maricopa County AZ, Mohave County AZ, Navajo County AZ, Pinal County AZ, Santa Cruz County AZ, Yavapai County AZ, Casa Grande AZ (Metro), Cochise County AZ (Metro), Flagstaff AZ (Metro), Globe AZ (Metro), Mohave County AZ (Metro), Nogales Green Valley AZ (Metro), Payson AZ (Metro), Phoenix AZ (Metro), Prescott AZ (Metro), Safford AZ (Metro), Tucson AZ (Metro), Wickenburg AZ (Metro), Winslow AZ (Metro), AZ

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I'm not a happy customer

by BBinAZ , 05/03/2014

Bonds seemed like a good bet (we were referred to them) until we actually had to deal with them. When we signed up with them we had all of our own equipment from a previous homeowner installed, outside of one piece of hardware. WE paid for the hardware. In fact, we even had to pay for a spare battery. Last weekend we had three false alarms with our motion sensor. Each time they called, I said not to send to police as there was no window or door alarms. I decided it better to drive all the way home and check things out myself.There was absolutely nothing wrong with the house. It sat as it always does with nothing to set off the alarm. I called Bonds to try and find out why we had these issues. I was told they could only tell me the time of the alarm. The last thing I want is a false alarm when I don't catch my phone and have the police show up so I asked if they could check our system out. They said they could for a $60 trip fee, $80 an hour and fees for hardware if they decided I needed something replaced. So, I could be in this for a few hundred dollars.I called a competitor and was told that they would replace my old system with a new system I could access online, new panel, connected thermostat etc. for a $99 installation fee. NO extra cost for hardware. I lifetime guarantee on EVERYTHING. They will come and fix/replace anything for a $50 trip charge and NO hourly charges if we ever need it. All this for $15 more a month, including temperature monitoring, which we don't even have right now and would cost more with Bonds anyway.So, we tried to cancel with Bonds, but then found out we are on a 3 year contract even though WE paid for everything! I read through the fine print (which I should have done originally) and it is AWFUL.We've asked them to cancel our agreement and waive their termination fee, which is HUNDREDS of dollars, since they have not subsidized ANYTHING. WE PAID FOR EVERYTHING!!!I'm kicking myself for not reading the contract. That's what a slick salesman will get you! Lots of promises but no other options given. I wish I would have shopped around and found a company willing to go month to month since I own everything We're still try to get this settled after 4 phone calls and an email. I suspect we'll just end up being a VERY unhappy customer until the second our contract expires.

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